{"id":6975,"date":"2023-08-09T15:12:41","date_gmt":"2023-08-09T08:12:41","guid":{"rendered":"https:\/\/onesme.vn\/blog\/?page_id=6975"},"modified":"2026-07-06T16:19:26","modified_gmt":"2026-07-06T09:19:26","slug":"chinh-sach-bao-ve-du-lieu-ca-nhan","status":"publish","type":"page","link":"https:\/\/onesme.vn\/blog\/chinh-sach-bao-ve-du-lieu-ca-nhan","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n"},"content":{"rendered":"

CH\u00cdNH S\u00c1CH B\u1ea2O V\u1ec6 TH\u00d4NG TIN KH\u00c1CH H\u00c0NG C\u1ee6A T\u1eacP \u0110O\u00c0N B\u01afU CH\u00cdNH VI\u1ec4N TH\u00d4NG VI\u1ec6T NAM<\/strong><\/span><\/p>\n

C\u0103n c\u1ee9<\/p>\n

– Lu\u1eadt B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n s\u1ed1 91\/2025\/QH15 do Qu\u1ed1c h\u1ed9i ban h\u00e0nh ng\u00e0y 26\/6\/2025;<\/p>\n

– Lu\u1eadt B\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ed1 19\/2023\/QH15 do Qu\u1ed1c h\u1ed9i ban h\u00e0nh ng\u00e0y 20\/06\/2023;<\/p>\n

– Lu\u1eadt Vi\u1ec5n th\u00f4ng s\u1ed1 24\/2023\/QH15 do Qu\u1ed1c h\u1ed9i ban h\u00e0nh ng\u00e0y 24\/11\/2023 v\u00e0 c\u00e1c v\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn thi h\u00e0nh;<\/p>\n

– Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 356\/2025\/N\u0110-CP do Ch\u00ednh ph\u1ee7 ban h\u00e0nh ng\u00e0y 31\/12\/2025 quy \u0111\u1ecbnh chi ti\u1ebft m\u1ed9t s\u1ed1 \u0111i\u1ec1u v\u00e0 bi\u1ec7n ph\u00e1p thi h\u00e0nh Lu\u1eadt B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n;<\/p>\n

– Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 163\/2024\/N\u0110-CP do Ch\u00ednh ph\u1ee7 ban h\u00e0nh ng\u00e0y 24\/12\/2024 quy \u0111\u1ecbnh chi ti\u1ebft m\u1ed9t s\u1ed1 \u0111i\u1ec1u v\u00e0 bi\u1ec7n ph\u00e1p thi h\u00e0nh Lu\u1eadt vi\u1ec5n th\u00f4ng;<\/p>\n

– Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 55\/2024\/N\u0110-CP do Ch\u00ednh ph\u1ee7 ban h\u00e0nh ng\u00e0y 16\/05\/2024 quy \u0111\u1ecbnh chi ti\u1ebft m\u1ed9t s\u1ed1 \u0111i\u1ec1u c\u1ee7a Lu\u1eadt b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng;<\/p>\n

– Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 06\/2016\/N\u0110-CP do Ch\u00ednh ph\u1ee7 ban h\u00e0nh ng\u00e0y 18\/01\/2016 quy \u0111\u1ecbnh qu\u1ea3n l\u00fd, cung c\u1ea5p v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ph\u00e1t thanh, truy\u1ec1n h\u00ecnh s\u1eeda \u0111\u1ed5i b\u1ed5 sung b\u1edfi Ngh\u1ecb \u0111\u1ecbnh 71\/2022\/N\u0110-CP;<\/p>\n

– Th\u00f4ng t\u01b0 s\u1ed1 42\/2025\/TT-BCT do B\u1ed9 tr\u01b0\u1edfng B\u1ed9 C\u00f4ng th\u01b0\u01a1ng ban h\u00e0nh ng\u00e0y 22\/6\/2025 Danh m\u1ee5c s\u1ea3n ph\u1ea9m, h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 ph\u1ea3i \u0111\u0103ng k\u00fd h\u1ee3p \u0111\u1ed3ng theo m\u1eabu, \u0111i\u1ec1u ki\u1ec7n giao d\u1ecbch chung.<\/p>\n

Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u1ee7a T\u1eadp \u0111o\u00e0n B\u01b0u ch\u00ednh Vi\u1ec5n th\u00f4ng Vi\u1ec7t Nam (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cCh\u00ednh s\u00e1ch\u201d) nh\u1eb1m m\u1ee5c \u0111\u00edch th\u00f4ng b\u00e1o v\u1edbi Kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng do T\u1eadp \u0111o\u00e0n B\u01b0u ch\u00ednh Vi\u1ec5n th\u00f4ng Vi\u1ec7t Nam (\u201cVNPT\u201d) x\u1eed l\u00fd, m\u1ee5c \u0111\u00edch x\u1eed l\u00fd, lo\u1ea1i th\u00f4ng tin \u0111\u01b0\u1ee3c x\u1eed l\u00fd, quy\u1ec1n, ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi Th\u00f4ng tin Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam v\u1ec1 b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng. Ch\u00ednh s\u00e1ch n\u00e0y \u0111\u1ed3ng th\u1eddi \u0111\u01b0a ra c\u00e1c khuy\u1ebfn ngh\u1ecb \u0111\u1ec3 gi\u00fap Kh\u00e1ch h\u00e0ng n\u00e2ng cao nh\u1eadn th\u1ee9c v\u1ec1 b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng.<\/p>\n

Ch\u00ednh s\u00e1ch n\u00e0y l\u00e0 cam k\u1ebft chung \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng cung c\u1ea5p S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT v\u00e0 \u00e1p d\u1ee5ng tr\u00ean to\u00e0n b\u1ed9 c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c v\u1edbi Kh\u00e1ch h\u00e0ng.<\/p>\n

VNPT c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 Ch\u00ednh s\u00e1ch n\u00e0y cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi k\u00fd h\u1ee3p \u0111\u1ed3ng ho\u1eb7c giao d\u1ecbch v\u00e0 l\u1ea5y ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi Ch\u00ednh s\u00e1ch n\u00e0y tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. B\u1eb1ng vi\u1ec7c t\u00edch v\u00e0o \u00f4 “Ch\u1ea5p thu\u1eadn” tr\u00ean c\u00e1c website (trang m\u1ea1ng)\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a VNPT c\u00f3 \u0111\u0103ng t\u1ea3i c\u00f4ng khai Ch\u00ednh s\u00e1ch n\u00e0y; ho\u1eb7c b\u1eb1ng vi\u1ec7c k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng v\u1edbi VNPT c\u00f3 d\u1eabn chi\u1ebfu v\u00e0 \u0111\u00ednh k\u00e8m Ch\u00ednh s\u00e1ch n\u00e0y; ho\u1eb7c b\u1eb1ng c\u00e1c c\u00e1ch th\u1ee9c kh\u00e1c l\u1ea5y s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c VNPT tri\u1ec3n khai theo t\u1eebng th\u1eddi k\u1ef3; Kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn r\u1eb1ng \u0111\u00e3 \u0111\u1ecdc k\u1ef9, hi\u1ec3u r\u00f5 v\u00e0 ch\u1ea5p thu\u1eadn Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

\u0110i\u1ec1u 1. Gi\u1ea3i th\u00edch t\u1eeb ng\u1eef v\u00e0 c\u00e1c t\u1eeb vi\u1ebft t\u1eaft<\/strong><\/p>\n

Trong ph\u1ea1m vi Ch\u00ednh s\u00e1ch n\u00e0y, c\u00e1c thu\u1eadt ng\u1eef d\u01b0\u1edbi \u0111\u00e2y \u0111\u01b0\u1ee3c hi\u1ec3u v\u00e0 gi\u1ea3i th\u00edch nh\u01b0 sau:<\/p>\n

1. VNPT l\u00e0 T\u1eadp \u0110o\u00e0n B\u01b0u Ch\u00ednh Vi\u1ec5n Th\u00f4ng Vi\u1ec7t Nam v\u00e0 c\u00e1c \u0111\u01a1n v\u1ecb tr\u1ef1c thu\u1ed9c T\u1eadp \u0110o\u00e0n B\u01b0u Ch\u00ednh Vi\u1ec5n Th\u00f4ng Vi\u1ec7t Nam.<\/p>\n

2. Kh\u00e1ch h\u00e0ng l\u00e0:<\/p>\n

C\u00e1 nh\u00e2n ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c cung c\u1ea5p Th\u00f4ng tin Kh\u00e1ch h\u00e0ng cho VNPT khi t\u00ecm ki\u1ebfm, ti\u1ebfp c\u1eadn, mua, \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT.<\/p>\n

3. S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT l\u00e0: B\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 n\u00e0o do VNPT cung c\u1ea5p v\u00e0\/ho\u1eb7c do VNPT h\u1ee3p t\u00e1c v\u1edbi \u0111\u1ed1i t\u00e1c m\u00e0 Kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm, ti\u1ebfp c\u1eadn, mua, \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng, s\u1eed d\u1ee5ng.<\/p>\n

4. Th\u00f4ng tin Kh\u00e1ch h\u00e0ng bao g\u1ed3m (i) D\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0 (ii) Th\u00f4ng tin v\u1ec1 qu\u00e1 tr\u00ecnh mua, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng tin kh\u00e1c li\u00ean quan \u0111\u1ebfn giao d\u1ecbch gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 VNPT.<\/p>\n

\u0110i\u1ec1u 2. X\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

1. VNPT c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o Ch\u00ednh s\u00e1ch n\u00e0y cho Kh\u00e1ch h\u00e0ng v\u00e0 l\u1ea5y ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng, Th\u00f4ng tin Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c thu th\u1eadp v\u00e0 x\u1eed l\u00fd t\u1eeb c\u00e1c ngu\u1ed3n d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

a) Khi Kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi VNPT \u0111\u1ec3 y\u00eau c\u1ea7u t\u01b0 v\u1ea5n S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT ho\u1eb7c b\u00e0y t\u1ecf s\u1ef1 quan t\u00e2m t\u1edbi c\u00e1c S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT;<\/p>\n

b) Khi Kh\u00e1ch h\u00e0ng d\u00f9ng th\u1eed, k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng, \u0111\u0103ng k\u00fd, s\u1eed d\u1ee5ng S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT;<\/p>\n

c) Khi Kh\u00e1ch h\u00e0ng truy c\u1eadp v\u00e0\/ho\u1eb7c \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n t\u1ea1i c\u00e1c website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a VNPT;<\/p>\n

d) Khi Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng thu\u1eadn cung c\u1ea5p Th\u00f4ng tin Kh\u00e1ch h\u00e0ng cho VNPT qua c\u00e1c ngu\u1ed3n nh\u01b0: website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5; cu\u1ed9c h\u1ecdp, s\u1ef1 ki\u1ec7n, h\u1ed9i th\u1ea3o, h\u1ed9i ngh\u1ecb, c\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i, hay ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1ed1i tho\u1ea1i, th\u1ea3o lu\u1eadn, kh\u1ea3o s\u00e1t do VNPT t\u1ed5 ch\u1ee9c, t\u00e0i tr\u1ee3 ho\u1eb7c tham d\u1ef1 v\u00e0\/ho\u1eb7c t\u1eeb c\u00e1c t\u1ec7p l\u01b0u tr\u1eef (cookies) ghi nh\u1eadn \u0111\u01b0\u1ee3c tr\u00ean website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a VNPT, qua trao \u0111\u1ed5i, li\u00ean l\u1ea1c v\u1edbi VNPT (qua th\u01b0, \u0111i\u1ec7n tho\u1ea1i, tr\u1ef1c tuy\u1ebfn, h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i ho\u1eb7c c\u00e1c h\u00ecnh th\u1ee9c kh\u00e1c).<\/p>\n

e) Khi kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p cho ph\u00e9p t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p \u0111\u00f3 chia s\u1ebb Th\u00f4ng tin Kh\u00e1ch h\u00e0ng v\u1edbi VNPT;<\/p>\n

f) L\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p \u0111\u01b0\u1ee3c VNPT th\u1ef1c hi\u1ec7n g\u00f3p v\u1ed1n, mua c\u1ed5 ph\u1ea7n; ho\u1eb7c l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p c\u00f3 ho\u1ea1t \u0111\u1ed9ng h\u1ee3p t\u00e1c cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u1edbi VNPT.<\/p>\n

g) Khi c\u00f3 y\u00eau c\u1ea7u c\u1ee7a c\u00e1c c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n

h) Khi VNPT ti\u1ebfn h\u00e0nh c\u00e1c c\u00f4ng vi\u1ec7c theo m\u1ee5c \u0111\u00edch x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 3 Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

i) C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

2. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c VNPT ti\u1ebfn h\u00e0nh x\u1eed l\u00fd (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cD\u1eef li\u1ec7u c\u00e1 nh\u00e2n\u201d) bao g\u1ed3m:<\/p>\n

2.1. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u01a1 b\u1ea3n<\/p>\n

a) H\u1ecd, ch\u1eef \u0111\u1ec7m v\u00e0 t\u00ean khai sinh, t\u00ean g\u1ecdi kh\u00e1c (n\u1ebfu c\u00f3);<\/p>\n

b) Ng\u00e0y, th\u00e1ng, n\u0103m sinh;\u00a0ng\u00e0y, th\u00e1ng, n\u0103m ch\u1ebft ho\u1eb7c m\u1ea5t t\u00edch;<\/p>\n

c) Gi\u1edbi t\u00ednh;<\/p>\n

d) N\u01a1i sinh, n\u01a1i \u0111\u0103ng k\u00fd khai sinh, n\u01a1i \u0111\u0103ng k\u00fd th\u01b0\u1eddng tr\u00fa, n\u01a1i \u0111\u0103ng k\u00fd t\u1ea1m tr\u00fa, n\u01a1i \u1edf hi\u1ec7n t\u1ea1i, qu\u00ea qu\u00e1n, \u0111\u1ecba ch\u1ec9 li\u00ean h\u1ec7;<\/p>\n

e) Qu\u1ed1c t\u1ecbch;<\/p>\n

f) H\u00ecnh \u1ea3nh c\u1ee7a c\u00e1 nh\u00e2n;<\/p>\n

g) S\u1ed1 \u0111i\u1ec7n tho\u1ea1i, s\u1ed1 \u0111\u1ecbnh danh c\u00e1 nh\u00e2n, s\u1ed1 h\u1ed9 chi\u1ebfu, s\u1ed1 gi\u1ea5y ph\u00e9p l\u00e1i xe, s\u1ed1 bi\u1ec3n s\u1ed1 xe;<\/p>\n

h)\u00a0Th\u00f4ng tin v\u1ec1 m\u1ed1i quan h\u1ec7 gia \u0111\u00ecnh (cha m\u1eb9, con, v\u1ee3, ch\u1ed3ng);<\/p>\n

i) Th\u00f4ng tin v\u1ec1 t\u00e0i kho\u1ea3n s\u1ed1 c\u1ee7a c\u00e1 nh\u00e2n, th\u00f4ng tin ph\u00e1t s\u1ecbnh trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5;<\/p>\n

j) Th\u00f4ng tin \u0111\u1ecba ch\u1ec9 IP, d\u1eef li\u1ec7u cookies mang t\u00ednh \u0111\u1ecbnh danh, th\u00f4ng tin \u0111\u1ecbnh danh thi\u1ebft b\u1ecb;<\/p>\n

k) C\u00e1c th\u00f4ng tin kh\u00e1c g\u1eafn li\u1ec1n v\u1edbi m\u1ed9t con ng\u01b0\u1eddi c\u1ee5 th\u1ec3 ho\u1eb7c gi\u00fap x\u00e1c \u0111\u1ecbnh m\u1ed9t con ng\u01b0\u1eddi c\u1ee5 th\u1ec3.<\/p>\n

2.2. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n nh\u1ea1y c\u1ea3m<\/p>\n

a) D\u1eef li\u1ec7u sinh tr\u1eafc h\u1ecdc, \u0111\u1eb7c \u0111i\u1ec3m di truy\u1ec1n;<\/p>\n

b) Th\u00f4ng tin t\u00ean \u0111\u0103ng nh\u1eadp v\u00e0 m\u1eadt kh\u1ea9u truy c\u1eadp t\u00e0i kho\u1ea3n \u0111\u1ecbnh danh \u0111i\u1ec7n t\u1eed c\u1ee7a c\u00e1 nh\u00e2n; h\u00ecnh \u1ea3nh th\u1ebb c\u0103n c\u01b0\u1edbc, th\u1ebb c\u0103n c\u01b0\u1edbc c\u00f4ng d\u00e2n, ch\u1ee9ng minh nh\u00e2n d\u00e2n;<\/p>\n

c) Th\u00f4ng tin t\u00e0i kho\u1ea3n vi\u1ec5n th\u00f4ng c\u1ee7a Kh\u00e1ch h\u00e0ng;<\/p>\n

d) T\u00ean \u0111\u0103ng nh\u1eadp, m\u1eadt kh\u1ea9u truy c\u1eadp c\u1ee7a t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng; th\u00f4ng tin th\u1ebb ng\u00e2n h\u00e0ng, d\u1eef li\u1ec7u v\u1ec1 l\u1ecbch s\u1eed giao d\u1ecbch c\u1ee7a t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng; th\u00f4ng tin t\u00e0i ch\u00ednh, t\u00edn d\u1ee5ng v\u00e0 c\u00e1c th\u00f4ng tin v\u1ec1 ho\u1ea1t \u0111\u1ed9ng, l\u1ecbch s\u1eed giao d\u1ecbch t\u00e0i ch\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 trung gian thanh to\u00e1n;<\/p>\n

e) D\u1eef li\u1ec7u theo d\u00f5i h\u00e0nh vi, ho\u1ea1t \u0111\u1ed9ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 vi\u1ec5n th\u00f4ng, m\u1ea1ng x\u00e3 h\u1ed9i, d\u1ecbch v\u1ee5 truy\u1ec1n th\u00f4ng tr\u1ef1c tuy\u1ebfn v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c tr\u00ean kh\u00f4ng gian m\u1ea1ng;<\/p>\n

f) D\u1eef li\u1ec7u v\u1ec1 v\u1ecb tr\u00ed c\u1ee7a c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh qua d\u1ecbch v\u1ee5 \u0111\u1ecbnh v\u1ecb.<\/p>\n

g) D\u1eef li\u1ec7u c\u00e1 nh\u00e2n kh\u00e1c \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt quy \u0111\u1ecbnh l\u00e0 c\u1ea7n gi\u1eef b\u00ed m\u1eadt ho\u1eb7c c\u1ea7n c\u00f3 bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt ch\u1eb7t ch\u1ebd.<\/p>\n

2.3. VNPT s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng b\u1eaft bu\u1ed9c ph\u1ea3i cung c\u1ea5p (\u201cTh\u00f4ng tin Kh\u00e1ch h\u00e0ng b\u1eaft bu\u1ed9c cung c\u1ea5p\u201d) v\u00e0 c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn \u0111\u1ed3ng \u00fd ho\u1eb7c kh\u00f4ng \u0111\u1ed3ng \u00fd cung c\u1ea5p (\u201cTh\u00f4ng tin Kh\u00e1ch h\u00e0ng t\u00f9y ch\u1ecdn cung c\u1ea5p\u201d) t\u1ea1i th\u1eddi \u0111i\u1ec3m Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7, trao \u0111\u1ed5i ho\u1eb7c \u0111\u0103ng k\u00fd, k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng v\u1edbi VNPT. Trong \u0111\u00f3, Th\u00f4ng tin Kh\u00e1ch h\u00e0ng b\u1eaft bu\u1ed9c ph\u1ea3i cung c\u1ea5p \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng m\u00e0 VNPT c\u1ea7n ph\u1ea3i thu th\u1eadp t\u1eeb Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt ho\u1eb7c c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng m\u00e0 VNPT b\u1eaft bu\u1ed9c ph\u1ea3i s\u1eed d\u1ee5ng \u0111\u1ec3 tri\u1ec3n khai cung c\u1ea5p m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT theo y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng. Th\u00f4ng tin Kh\u00e1ch h\u00e0ng t\u00f9y ch\u1ecdn cung c\u1ea5p \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng m\u00e0 VNPT thu th\u1eadp \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, d\u1ef1 \u0111o\u00e1n h\u00e0nh vi ti\u00eau d\u00f9ng ho\u1eb7c nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng d\u1ecbch v\u1ee5, vi\u1ec7c kh\u00f4ng cung c\u1ea5p Th\u00f4ng tin Kh\u00e1ch h\u00e0ng t\u00f9y ch\u1ecdn cung c\u1ea5p kh\u00f4ng l\u00e0m \u1ea3nh h\u01b0\u1edfng t\u1edbi vi\u1ec7c cung c\u1ea5p S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT theo y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

N\u1ebfu c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng b\u1eaft bu\u1ed9c cung c\u1ea5p kh\u00f4ng \u0111\u01b0\u1ee3c cung c\u1ea5p cho VNPT, Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, VNPT c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng ph\u1ea3i ch\u1ecbu b\u1ea5t k\u00ec m\u1ed9t kho\u1ea3n b\u1ed3i th\u01b0\u1eddng v\u00e0\/ho\u1eb7c ph\u1ea1t vi ph\u1ea1m n\u00e0o (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i c\u1ee7a VNPT ho\u1eb7c ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c).<\/p>\n

2.4. VNPT c\u00f3 th\u1ec3 t\u1ef1 m\u00ecnh ho\u1eb7c \u1ee7y quy\u1ec1n, thu\u00ea b\u00ean th\u1ee9 ba th\u1ef1c hi\u1ec7n x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng v\u1edbi \u0111i\u1ec1u ki\u1ec7n l\u00e0 vi\u1ec7c x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng ph\u1ea3i b\u1ea3o \u0111\u1ea3m an to\u00e0n, an ninh Th\u00f4ng tin Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. Tr\u01b0\u1eddng h\u1ee3p VNPT \u1ee7y quy\u1ec1n ho\u1eb7c thu\u00ea b\u00ean th\u1ee9 ba th\u1ef1c hi\u1ec7n vi\u1ec7c x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng th\u00ec ph\u1ea3i \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a Kh\u00e1ch h\u00e0ng ngo\u1ea1i tr\u1eeb c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 1 \u0110i\u1ec1u 4 Ch\u00ednh s\u00e1ch n\u00e0y. Vi\u1ec7c \u1ee7y quy\u1ec1n ho\u1eb7c thu\u00ea b\u00ean th\u1ee9 ba ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng v\u0103n b\u1ea3n, trong \u0111\u00f3 quy \u0111\u1ecbnh r\u00f5 ph\u1ea1m vi, tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ed7i b\u00ean trong vi\u1ec7c b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n giao d\u1ecbch th\u00f4ng qua b\u00ean th\u1ee9 ba th\u00ec b\u00ean th\u1ee9 ba c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

\u0110i\u1ec1u 3. M\u1ee5c \u0111\u00edch x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

1. VNPT \u0111\u01b0\u1ee3c ph\u00e9p ti\u1ebfn h\u00e0nh x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau (\u201cM\u1ee5c \u0111\u00edch b\u1eaft bu\u1ed9c\u201d):<\/p>\n

a) Cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT theo y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 ch\u1ec9 trong ph\u1ea1m vi th\u00f4ng tin m\u00e0 Kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ed3ng \u00fd (Theo \u0110i\u1ec3m b Kho\u1ea3n 3 \u0110i\u1ec1u 18 Lu\u1eadt b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng 2023), bao g\u1ed3m:<\/p>\n

– X\u00e1c minh t\u00ednh ch\u00ednh x\u00e1c, \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c Kh\u00e1ch h\u00e0ng cung c\u1ea5p theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt; x\u00e1c \u0111\u1ecbnh ho\u1eb7c x\u00e1c th\u1ef1c danh t\u00ednh c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c hi\u1ec7n quy tr\u00ecnh x\u00e1c th\u1ef1c Kh\u00e1ch h\u00e0ng; X\u1eed l\u00fd vi\u1ec7c \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT;<\/p>\n

– Th\u1ea9m \u0111\u1ecbnh h\u1ed3 s\u01a1 v\u00e0 kh\u1ea3 n\u0103ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT. VNPT c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ch\u1ea5m \u0111i\u1ec3m, g\u00e1n ng\u01b0\u1ee1ng c\u01b0\u1edbc n\u00f3ng, ki\u1ec3m tra l\u1ecbch s\u1eed Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u00e0 qu\u1ea3n tr\u1ecb r\u1ee7i ro t\u00edn d\u1ee5ng, \u0111\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng thanh to\u00e1n \u0111\u1ed1i v\u1edbi c\u00e1c ngh\u0129a v\u1ee5 thanh to\u00e1n v\u00e0 c\u00e1c ngh\u0129a v\u1ee5 kh\u00e1c c\u00f3 li\u00ean quan trong su\u1ed1t qu\u00e1 tr\u00ecnh cung c\u1ea5p S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT cho Kh\u00e1ch h\u00e0ng;<\/p>\n

– Th\u1ef1c hi\u1ec7n c\u00e1c quy\u1ec1n, ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt, theo quy \u0111\u1ecbnh c\u1ee7a h\u1ee3p \u0111\u1ed3ng gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 VNPT.<\/p>\n

– Th\u00f4ng b\u00e1o t\u1edbi Kh\u00e1ch h\u00e0ng th\u00f4ng tin v\u1ec1 k\u1ebf ho\u1ea1ch t\u00e1c \u0111\u1ed9ng m\u1ea1ng l\u01b0\u1edbi li\u00ean quan \u0111\u1ebfn S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT.<\/p>\n

– Qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n Kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh Kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft;<\/p>\n

– Ti\u1ebfp nh\u1eadn gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i, khi\u1ebfu ki\u1ec7n c\u1ee7a Kh\u00e1ch h\u00e0ng; g\u1eedi c\u00e1c th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng nh\u1eb1m kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, quy tr\u00ecnh gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i, khi\u1ebfu ki\u1ec7n do VNPT th\u1ef1c hi\u1ec7n;<\/p>\n

– Li\u00ean h\u1ec7 v\u1edbi Kh\u00e1ch h\u00e0ng nh\u1eb1m t\u01b0 v\u1ea5n, trao \u0111\u1ed5i th\u00f4ng tin, gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i, giao c\u00e1c h\u00f3a \u0111\u01a1n, c\u00e1c sao k\u00ea, c\u00e1c b\u00e1o c\u00e1o ho\u1eb7c c\u00e1c t\u00e0i li\u1ec7u kh\u00e1c li\u00ean quan t\u1edbi S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT th\u00f4ng qua c\u00e1c k\u00eanh kh\u00e1c nhau (v\u00ed d\u1ee5: email, chat) v\u00e0 \u0111\u1ec3 tr\u1ea3 l\u1eddi y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng. Li\u00ean h\u1ec7 v\u1edbi Kh\u00e1ch h\u00e0ng (ho\u1eb7c c\u00e1c b\u00ean do Kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u1ecbnh ho\u1eb7c y\u00eau c\u1ea7u) \u0111\u1ec3 th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng v\u1ec1 th\u00f4ng tin li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT.<\/p>\n

– \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 s\u1ea3n xu\u1ea5t kinh doanh c\u1ee7a c\u00e1c \u0111\u01a1n v\u1ecb; v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb n\u1ed9i b\u1ed9, h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh;<\/p>\n

– L\u1eadp h\u1ed3 s\u01a1 ph\u1ee5c v\u1ee5 c\u00f4ng t\u00e1c m\u1eddi th\u1ea7u ho\u1eb7c tham d\u1ef1 th\u1ea7u ho\u1eb7c; L\u1eadp b\u00e1o c\u00e1o, th\u1ed1ng k\u00ea, ph\u00e2n t\u00edch d\u1eef li\u1ec7u n\u1ed9i b\u1ed9 \u0111\u1ec3 nghi\u00ean c\u1ee9u, x\u00e2y d\u1ef1ng, ph\u00e1t tri\u1ec3n, qu\u1ea3n l\u00fd, \u0111o l\u01b0\u1eddng, cung c\u1ea5p v\u00e0 c\u1ea3i ti\u1ebfn S\u1ea3n ph\u1ea9m, h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 c\u0169ng nh\u01b0 \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a VNPT;<\/p>\n

– \u0110\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng mua, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 c\u1ee7a VNPT th\u00f4ng qua \u0111i\u1ec3m x\u1ebfp h\u1ea1ng vi\u1ec5n th\u00f4ng c\u1ee7a Kh\u00e1ch h\u00e0ng nh\u1eb1m h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t trong vi\u1ec7c cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m, h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng;<\/p>\n

– Cung c\u1ea5p th\u00f4ng tin m\u00e0 Kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u ho\u1eb7c nh\u1eadn \u0111\u1ecbnh r\u1eb1ng Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u1ea5y h\u1eefu \u00edch, bao g\u1ed3m th\u00f4ng tin v\u1ec1 c\u00e1c S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt;<\/p>\n

– C\u1ea3i ti\u1ebfn c\u00f4ng ngh\u1ec7, giao di\u1ec7n website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u1ea3m b\u1ea3o t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a Kh\u00e1ch h\u00e0ng;<\/p>\n

– Ph\u00e1t hi\u1ec7n, ng\u0103n ch\u1eb7n c\u00e1c h\u00e0nh vi gian l\u1eadn, l\u1eeba \u0111\u1ea3o, t\u1ea5n c\u00f4ng, x\u00e2m nh\u1eadp, chi\u1ebfm \u0111o\u1ea1t tr\u00e1i ph\u00e9p, v\u00e0 c\u00e1c h\u00e0nh vi vi ph\u1ea1m quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt kh\u00e1c;<\/p>\n

b) Th\u1ef1c hi\u1ec7n c\u00e1c ngh\u0129a v\u1ee5 theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt (Theo \u0110i\u1ec3m c Kho\u1ea3n 3 \u0110i\u1ec1u 18 Lu\u1eadt b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng 2023), bao g\u1ed3m:<\/p>\n

– \u0110\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ngh\u0129a v\u1ee5 c\u1ee7a VNPT theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 theo y\u00eau c\u1ea7u c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n nh\u01b0: thanh tra, ki\u1ec3m tra, ki\u1ec3m to\u00e1n, b\u00e1o c\u00e1o, t\u00e0i ch\u00ednh, k\u1ebf to\u00e1n v\u00e0 thu\u1ebf, qu\u1ea3n l\u00fd r\u1ee7i ro, ph\u00f2ng ch\u1ed1ng r\u1eeda ti\u1ec1n, t\u00e0i tr\u1ee3 kh\u1ee7ng b\u1ed1\u2026<\/p>\n

– Ph\u00e1t hi\u1ec7n, ng\u0103n ch\u1eb7n c\u00e1c h\u00e0nh vi vi ph\u1ea1m ph\u00e1p lu\u1eadt theo y\u00eau c\u1ea7u c\u1ee7a c\u01a1 quan qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n v\u00e0\/ho\u1eb7c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/p>\n

– Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n x\u1eed l\u00fd ngay Th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u00f3 li\u00ean quan \u0111\u1ec3 b\u1ea3o v\u1ec7 t\u00ednh m\u1ea1ng, s\u1ee9c kh\u1ecfe, danh d\u1ef1, nh\u00e2n ph\u1ea9m, quy\u1ec1n, l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c ng\u01b0\u1eddi kh\u00e1c trong tr\u01b0\u1eddng h\u1ee3p c\u1ea5p b\u00e1ch; b\u1ea3o v\u1ec7 quy\u1ec1n ho\u1eb7c l\u1ee3i \u00edch ch\u00ednh \u0111\u00e1ng c\u1ee7a m\u00ecnh, c\u1ee7a ng\u01b0\u1eddi kh\u00e1c ho\u1eb7c l\u1ee3i \u00edch c\u1ee7a Nh\u00e0 n\u01b0\u1edbc, c\u1ee7a c\u01a1 quan t\u1ed5 ch\u1ee9c m\u1ed9t c\u00e1ch c\u1ea7n thi\u1ebft tr\u01b0\u1edbc h\u00e0nh vi x\u00e2m ph\u1ea1m l\u1ee3i \u00edch n\u00f3i tr\u00ean;<\/p>\n

– Gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng kh\u1ea9n c\u1ea5p; nguy c\u01a1 \u0111e d\u1ecda an ninh qu\u1ed1c gia nh\u01b0ng ch\u01b0a \u0111\u1ebfn m\u1ee9c ban b\u1ed1 t\u00ecnh tr\u1ea1ng kh\u1ea9n c\u1ea5p; ph\u00f2ng, ch\u1ed1ng b\u1ea1o lo\u1ea1n, kh\u1ee7ng b\u1ed1, ph\u00f2ng, ch\u1ed1ng t\u1ed9i ph\u1ea1m v\u00e0 vi ph\u1ea1m ph\u00e1p lu\u1eadt;<\/p>\n

– Ph\u1ee5c v\u1ee5 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc, ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/p>\n

– Th\u1ef1c hi\u1ec7n th\u1ecfa thu\u1eadn c\u1ee7a ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u1edbi c\u01a1 quan, t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n c\u00f3 li\u00ean quan theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/p>\n

– Vi\u1ec7c c\u00f4ng khai Th\u00f4ng tin Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a lu\u1eadt; tu\u00e2n th\u1ee7 c\u00e1c ngh\u0129a v\u1ee5 c\u1ee7a doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5 vi\u1ec5n th\u00f4ng, truy\u1ec1n h\u00ecnh, trung gian thanh to\u00e1n, ti\u1ec1n di \u0111\u1ed9ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

2. Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 1 \u0110i\u1ec1u n\u00e0y, VNPT ph\u1ea3i th\u1ef1c hi\u1ec7n th\u00f4ng b\u00e1o v\u00e0 l\u1ea5y ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi c\u00e1c m\u1ee5c \u0111\u00edch \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea d\u01b0\u1edbi \u0111\u00e2y (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cM\u1ee5c \u0111\u00edch t\u00f9y ch\u1ecdn\u201d). Th\u00f4ng tin Kh\u00e1ch h\u00e0ng thu th\u1eadp, c\u1eadp nh\u1eadt, b\u1ed5 sung ph\u1ea3i ph\u00f9 h\u1ee3p v\u00e0 gi\u1edbi h\u1ea1n trong ph\u1ea1m vi, m\u1ee5c \u0111\u00edch c\u1ea7n x\u1eed l\u00fd theo quy \u0111\u1ecbnh t\u1ea1i Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

a) M\u1ee5c \u0111\u00edch kinh doanh c\u00e1c d\u1ecbch v\u1ee5 x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n (bao g\u1ed3m nh\u01b0ng kh\u00f4ng h\u1ea1n ch\u1ebf: ch\u1ea5m \u0111i\u1ec3m, x\u1ebfp h\u1ea1ng t\u00edn d\u1ee5ng, \u0111\u00e1nh gi\u00e1 th\u00f4ng tin t\u00edn d\u1ee5ng, \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 t\u00edn nhi\u1ec7m v\u1ec1 t\u00edn d\u1ee5ng\u2026), c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 d\u1eef li\u1ec7u; d\u1ecbch v\u1ee5 x\u00e1c th\u1ef1c, d\u1ecbch v\u1ee5 \u0111\u1ecbnh danh.<\/p>\n

b) M\u1ee5c \u0111\u00edch kinh doanh c\u00e1c d\u1ecbch v\u1ee5 qu\u1ea3ng c\u00e1o, d\u1ecbch v\u1ee5 ti\u1ebfp th\u1ecb, nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, th\u0103m d\u00f2 d\u01b0 lu\u1eadn, m\u00f4i gi\u1edbi. \u0110\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 ti\u1ebfp th\u1ecb, ph\u01b0\u01a1ng th\u1ee9c, h\u00ecnh th\u1ee9c, t\u1ea7n su\u1ea5t gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m th\u1ef1c hi\u1ec7n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n

c) S\u1eed d\u1ee5ng d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 nghi\u00ean c\u1ee9u, ph\u00e1t tri\u1ec3n c\u00e1c thu\u1eadt to\u00e1n t\u1ef1 h\u1ecdc, h\u1ec7 th\u1ed1ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, c\u00e1c h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng kh\u00e1c v\u00e0\/ho\u1eb7c x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n trong c\u00f4ng ngh\u1ec7 chu\u1ed7i kh\u1ed1i, tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, x\u1eed l\u00fd d\u1eef li\u1ec7u l\u1edbn \u0111\u1ec3 nghi\u00ean c\u1ee9u, ph\u00e1t tri\u1ec3n c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c \u1ee9ng d\u1ee5ng, h\u1ec7 th\u1ed1ng.<\/p>\n

d) T\u1ed5 ch\u1ee9c ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3ng c\u00e1o, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng x\u00fac ti\u1ebfn th\u01b0\u01a1ng m\u1ea1i \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m, h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 do VNPT cung c\u1ea5p cho Kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng s\u1eed d\u1ee5ng Th\u00f4ng tin Kh\u00e1ch h\u00e0ng \u0111\u1ec3 qu\u1ea3ng c\u00e1o, ti\u1ebfp th\u1ecb v\u1edbi Kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i, nghi\u00ean c\u1ee9u, kh\u1ea3o s\u00e1t, tin t\u1ee9c, th\u00f4ng tin c\u1eadp nh\u1eadt, c\u00e1c s\u1ef1 ki\u1ec7n, cu\u1ed9c thi c\u00f3 th\u01b0\u1edfng, trao c\u00e1c ph\u1ea7n th\u01b0\u1edfng c\u00f3 li\u00ean quan, c\u00e1c qu\u1ea3ng c\u00e1o v\u00e0 n\u1ed9i dung c\u00f3 li\u00ean quan v\u1ec1 S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT. Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n ti\u1ebfp t\u1ee5c nh\u1eadn email, tin nh\u1eafn v\u00e0\/ho\u1eb7c b\u1ea3n tin \u0111\u1ecbnh k\u1ef3 v\u1edbi m\u1ee5c \u0111\u00edch qu\u1ea3ng c\u00e1o, ti\u1ebfp th\u1ecb c\u1ee7a VNPT v\u1edbi t\u1ea7n su\u1ea5t t\u00f9y thu\u1ed9c v\u00e0o Ch\u00ednh s\u00e1ch c\u1ee7a VNPT theo t\u1eebng th\u1eddi k\u1ef3 v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i theo c\u00e1ch th\u1ee9c \u0111\u00e3 \u0111\u01b0\u1ee3c VNPT h\u01b0\u1edbng d\u1eabn tr\u00ean c\u00e1c k\u00eanh, ph\u01b0\u01a1ng ti\u1ec7n nh\u01b0 tin nh\u1eafn, cu\u1ed9c g\u1ecdi, d\u1ea5u t\u00edch tr\u00ean website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng c\u1ee7a VNPT;<\/p>\n

3. VNPT kh\u00f4ng th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng mua b\u00e1n Th\u00f4ng tin Kh\u00e1ch h\u00e0ng d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o.<\/p>\n

\u0110i\u1ec1u 4. Ph\u1ea1m vi s\u1eed d\u1ee5ng Th\u00f4ng tin Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

1. VNPT \u0111\u01b0\u1ee3c ph\u00e9p chia s\u1ebb Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng cho c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c M\u1ee5c \u0110\u00edch quy \u0111\u1ecbnh t\u1ea1i Ch\u00ednh s\u00e1ch (\u201cPh\u1ea1m vi s\u1eed d\u1ee5ng b\u1eaft bu\u1ed9c\u201d), c\u1ee5 th\u1ec3:<\/p>\n

a) Chia s\u1ebb th\u00f4ng tin v\u1edbi B\u00ean th\u1ee9 ba cung c\u1ea5p d\u1ecbch v\u1ee5 cho VNPT ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c trong c\u00e1c h\u1ee3p \u0111\u1ed3ng h\u1ee3p t\u00e1c kinh doanh nh\u1eb1m ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT v\u00e0 hai b\u00ean \u0111\u00e3 c\u00f3 th\u1ecfa thu\u1eadn b\u1eb1ng v\u0103n b\u1ea3n v\u1ec1 vi\u1ec7c b\u00ean th\u1ee9 ba c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng (Theo \u0110i\u1ec3m a Kho\u1ea3n 4 \u0110i\u1ec1u 18 Lu\u1eadt b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng 2023), v\u00ed d\u1ee5: VNPT s\u1eed d\u1ee5ng v\u00e0\/ho\u1eb7c h\u1ee3p t\u00e1c v\u1edbi c\u00e1c c\u00f4ng ty v\u00e0 c\u00e1 nh\u00e2n kh\u00e1c \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh nh\u01b0 ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3ng c\u00e1o, khuy\u1ebfn m\u1ea1i d\u00e0nh cho Kh\u00e1ch h\u00e0ng, nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, ph\u00e2n t\u00edch v\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, t\u01b0 v\u1ea5n chi\u1ebfn l\u01b0\u1ee3c, cung c\u1ea5p d\u1ecbch v\u1ee5 thu c\u01b0\u1edbc. C\u00e1c B\u00ean th\u1ee9 ba cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c n\u00e0y c\u00f3 quy\u1ec1n truy c\u1eadp, thu th\u1eadp, s\u1eed d\u1ee5ng v\u00e0 x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng trong ph\u1ea1m vi Kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ed3ng \u00fd v\u00e0 VNPT cho ph\u00e9p \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a h\u1ecd v\u00e0 ph\u1ea3i tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng v\u1edbi t\u01b0 c\u00e1ch l\u00e0 B\u00ean X\u1eed l\u00fd D\u1eef Li\u1ec7u, c\u00f3 v\u0103n b\u1ea3n\/th\u1ecfa thu\u1eadn v\u1ec1 x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng x\u00e1c \u0111\u1ecbnh r\u00f5 ph\u1ea1m vi, m\u1ee5c \u0111\u00edch, lo\u1ea1i Th\u00f4ng tin Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c chia s\u1ebb, c\u00e1c quy\u1ec1n ngh\u0129a v\u1ee5 c\u1ee7a c\u00e1c b\u00ean v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a B\u00ean X\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi vi\u1ec7c b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng.<\/p>\n

b) Chia s\u1ebb th\u00f4ng tin v\u1edbi c\u00e1c doanh nghi\u1ec7p vi\u1ec5n th\u00f4ng c\u00f3 th\u1ecfa thu\u1eadn b\u1eb1ng v\u0103n b\u1ea3n v\u1edbi VNPT v\u1ec1 vi\u1ec7c trao \u0111\u1ed5i, cung c\u1ea5p th\u00f4ng tin thu\u00ea bao vi\u1ec5n th\u00f4ng, th\u00f4ng tin v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 vi\u1ec5n th\u00f4ng c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho vi\u1ec7c t\u00ednh gi\u00e1, l\u1eadp h\u00f3a \u0111\u01a1n (Theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec3m b Kho\u1ea3n 4 \u0110i\u1ec1u 6 Lu\u1eadt Vi\u1ec5n th\u00f4ng 2023);<\/p>\n

c) Cung c\u1ea5p th\u00f4ng tin thu\u00ea bao vi\u1ec5n th\u00f4ng c\u00f3 h\u00e0nh vi tr\u1ed1n tr\u00e1nh th\u1ef1c hi\u1ec7n ngh\u0129a v\u1ee5 thanh to\u00e1n ti\u1ec1n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 vi\u1ec5n th\u00f4ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt (Theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec3m c Kho\u1ea3n 4 \u0110i\u1ec1u 6 Lu\u1eadt Vi\u1ec5n th\u00f4ng 2023);<\/p>\n

d) Khi c\u00f3 y\u00eau c\u1ea7u c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

2. Ngo\u00e0i c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 1 \u0110i\u1ec1u n\u00e0y, vi\u1ec7c chia s\u1ebb Th\u00f4ng tin Kh\u00e1ch h\u00e0ng cho b\u1ea5t k\u00ec b\u00ean th\u1ee9 ba n\u00e0o kh\u00e1c ph\u1ea3i \u0111\u01b0\u1ee3c s\u1ef1 ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng (\u201cPh\u1ea1m vi s\u1eed d\u1ee5ng t\u00f9y ch\u1ecdn\u201d).<\/p>\n

\u0110i\u1ec1u 5. Quy\u1ec1n c\u1ee7a Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

1. Quy\u1ec1n \u0111\u01b0\u1ee3c bi\u1ebft v\u00e0 Quy\u1ec1n \u0111\u1ed3ng \u00fd<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n \u0111\u01b0\u1ee3c bi\u1ebft v\u1ec1 ho\u1ea1t \u0111\u1ed9ng x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c.<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n \u0111\u1ed3ng \u00fd ho\u1eb7c kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a Ch\u00ednh s\u00e1ch n\u00e0y theo c\u00e1ch th\u1ee9c \u0111\u00e3 \u0111\u01b0\u1ee3c VNPT h\u01b0\u1edbng d\u1eabn tr\u00ean c\u00e1c k\u00eanh, ph\u01b0\u01a1ng ti\u1ec7n nh\u01b0 tin nh\u1eafn SMS, cu\u1ed9c g\u1ecdi, d\u1ea5u t\u00edch tr\u00ean website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a VNPT ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. VNPT ch\u1ec9 th\u1ef1c hi\u1ec7n x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng khi \u0111\u00e3 c\u00f3 ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c.<\/p>\n

2. Quy\u1ec1n xem v\u00e0 y\u00eau c\u1ea7u cung c\u1ea5p Th\u00f4ng tin Kh\u00e1ch h\u00e0ng<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o c\u00e1c \u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5\/website c\u1ee7a VNPT v\u00e0\/ho\u1eb7c li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi VNPT \u0111\u1ec3 xem, ch\u1ec9nh s\u1eeda, tr\u00edch xu\u1ea5t c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c.<\/p>\n

Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1ef1 truy c\u1eadp \u0111\u1ec3 xem, ch\u1ec9nh s\u1eeda, tr\u00edch xu\u1ea5t ho\u1eb7c g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c truy c\u1eadp \u0111\u1ec3 xem, ch\u1ec9nh s\u1eeda ho\u1eb7c tr\u00edch xu\u1ea5t c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng, Kh\u00e1ch h\u00e0ng vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi VNPT \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n

3. Quy\u1ec1n ch\u1ec9nh s\u1eeda ho\u1eb7c y\u00eau c\u1ea7u ch\u1ec9nh s\u1eeda d\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n xem, ch\u1ec9nh s\u1eeda c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u1edbi \u0111i\u1ec1u ki\u1ec7n vi\u1ec7c ch\u1ec9nh s\u1eeda n\u00e0y kh\u00f4ng vi ph\u1ea1m c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1ef1 ch\u1ec9nh s\u1eeda ho\u1eb7c g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c ch\u1ec9nh s\u1eeda c\u00e1c Th\u00f4ng tin Kh\u00e1ch h\u00e0ng, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi VNPT \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n

4. Quy\u1ec1n ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf, r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd d\u1eef li\u1ec7u<\/p>\n

a) Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n ph\u1ea3n \u0111\u1ed1i, y\u00eau c\u1ea7u h\u1ea1n ch\u1ebf x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng ho\u1eb7c r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng khi c\u00f3 nghi ng\u1edd ph\u1ea1m vi, m\u1ee5c \u0111\u00edch x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c t\u00ednh ch\u00ednh x\u00e1c c\u1ee7a d\u1eef li\u1ec7u c\u00e1 nh\u00e2n, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c. Tuy nhi\u00ean, vi\u1ec7c ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf ho\u1eb7c r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng b\u1eaft bu\u1ed9c cung c\u1ea5p t\u1ea1i \u0110i\u1ec1u 2 ho\u1eb7c ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf ho\u1eb7c r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng ph\u1ee5c v\u1ee5 c\u00e1c M\u1ee5c \u0111\u00edch b\u1eaft bu\u1ed9c quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 1 \u0110i\u1ec1u 3 Ch\u00ednh s\u00e1ch n\u00e0y ho\u1eb7c ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf ho\u1eb7c r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd \u0111\u1ed1i v\u1edbi Ph\u1ea1m vi s\u1eed d\u1ee5ng b\u1eaft bu\u1ed9c t\u1ea1i kho\u1ea3n 1 \u0110i\u1ec1u 4 Ch\u00ednh s\u00e1ch n\u00e0y s\u1ebd d\u1eabn t\u1edbi vi\u1ec7c VNPT kh\u00f4ng th\u1ec3 cung c\u1ea5p S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c VNPT c\u00f3 th\u1ec3 xem x\u00e9t d\u1eebng cung c\u1ea5p d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng ho\u1eb7c \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i b\u1ed3i th\u01b0\u1eddng cho Kh\u00e1ch h\u00e0ng do c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 th\u1ef1c hi\u1ec7n h\u1ee3p \u0111\u1ed3ng \u0111\u00e3 thay \u0111\u1ed5i (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i c\u1ee7a VNPT).<\/p>\n

b) Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng mu\u1ed1n ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf, r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng ph\u1ee5c v\u1ee5 c\u00e1c M\u1ee5c \u0111\u00edch t\u00f9y ch\u1ecdn quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 2 \u0110i\u1ec1u 3 Ch\u00ednh s\u00e1ch n\u00e0y ho\u1eb7c ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf, r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng t\u00f9y ch\u1ecdn cung c\u1ea5p ho\u1eb7c ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf, r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd \u0111\u1ed1i v\u1edbi Ph\u1ea1m vi s\u1eed d\u1ee5ng t\u00f9y ch\u1ecdn quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 2 \u0110i\u1ec1u 4, Kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n theo h\u01b0\u1edbng d\u1eabn c\u1ee7a VNPT t\u1ea1i th\u1eddi \u0111i\u1ec3m VNPT thu th\u1eadp Th\u00f4ng tin Kh\u00e1ch h\u00e0ng ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi VNPT theo c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c cung c\u1ea5p t\u1ea1i Ch\u00ednh s\u00e1ch n\u00e0y. N\u1ebfu Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n nh\u1eadn th\u00f4ng b\u00e1o t\u1eeb \u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a VNPT, vui l\u00f2ng \u0111i\u1ec1u ch\u1ec9nh c\u00e0i \u0111\u1eb7t th\u00f4ng b\u00e1o trong \u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c thi\u1ebft b\u1ecb c\u1ee7a m\u00ecnh.<\/p>\n

5. Quy\u1ec1n x\u00f3a Th\u00f4ng tin Kh\u00e1ch h\u00e0ng<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u VNPT th\u1ef1c hi\u1ec7n x\u00f3a Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u1edbi \u0111i\u1ec1u ki\u1ec7n y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

Tuy nhi\u00ean, y\u00eau c\u1ea7u x\u00f3a Th\u00f4ng tin Kh\u00e1ch h\u00e0ng b\u1eaft bu\u1ed9c cung c\u1ea5p theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt s\u1ebd d\u1eabn t\u1edbi vi\u1ec7c VNPT kh\u00f4ng th\u1ec3 cung c\u1ea5p S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c VNPT c\u00f3 th\u1ec3 \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i b\u1ed3i th\u01b0\u1eddng cho Kh\u00e1ch h\u00e0ng do c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 th\u1ef1c hi\u1ec7n h\u1ee3p \u0111\u1ed3ng \u0111\u00e3 thay \u0111\u1ed5i (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i c\u1ee7a VNPT ho\u1eb7c ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c).<\/p>\n

6. Quy\u1ec1n khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o, kh\u1edfi ki\u1ec7n<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o ho\u1eb7c kh\u1edfi ki\u1ec7n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

7. Quy\u1ec1n y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt khi x\u1ea3y ra vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p c\u00e1c b\u00ean c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c ho\u1eb7c lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c.<\/p>\n

8. Quy\u1ec1n y\u00eau c\u1ea7u c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n ho\u1eb7c c\u01a1 quan, t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n li\u00ean quan \u0111\u1ebfn x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p, gi\u1ea3i ph\u00e1p b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

\u0110i\u1ec1u 6. Ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh nh\u01b0 sau:<\/p>\n

1. T\u1ef1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh;<\/p>\n

2. Ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7, qu\u1ea3n l\u00fd v\u00e0 s\u1eed d\u1ee5ng an to\u00e0n t\u00e0i kho\u1ea3n, thi\u1ebft b\u1ecb c\u00f4ng ngh\u1ec7 c\u00e1 nh\u00e2n (bao g\u1ed3m c\u00e1c thi\u1ebft b\u1ecb nh\u01b0 \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh, m\u00e1y t\u00ednh, m\u00e1y t\u00ednh b\u1ea3ng, laptop) b\u1eb1ng c\u00e1ch \u0111\u0103ng xu\u1ea5t t\u00e0i kho\u1ea3n sau khi s\u1eed d\u1ee5ng, \u0111\u1eb7t m\u1ed9t m\u1eadt kh\u1ea9u m\u1ea1nh[1] v\u00e0 gi\u1eef b\u00ed m\u1eadt th\u00f4ng tin \u0111\u0103ng nh\u1eadp c\u0169ng nh\u01b0 m\u1eadt kh\u1ea9u c\u1ee7a m\u00ecnh. C\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 v\u00e0 qu\u1ea3n l\u00fd s\u1eed d\u1ee5ng an to\u00e0n t\u00e0i kho\u1ea3n, thi\u1ebft b\u1ecb di \u0111\u1ed9ng n\u00f3i tr\u00ean gi\u00fap ng\u0103n ch\u1eb7n vi\u1ec7c truy c\u1eadp tr\u00e1i ph\u00e9p v\u00e0o t\u00e0i kho\u1ea3n c\u1ee7a Kh\u00e1ch h\u00e0ng. VNPT \u0111\u01b0\u1ee3c lo\u1ea1i tr\u1eeb tr\u00e1ch nhi\u1ec7m v\u1edbi c\u00e1c thi\u1ec7t h\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng trong tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng b\u1ecb l\u1ed9\/m\u1ea5t, b\u1ecb \u0111\u00e1nh c\u1eafp m\u1eadt kh\u1ea9u, d\u1eabn t\u1edbi vi\u1ec7c b\u1ecb truy c\u1eadp tr\u00e1i ph\u00e9p v\u00e0o t\u00e0i kho\u1ea3n, ho\u1eb7c b\u1ea5t k\u1ef3 ho\u1ea1t \u0111\u1ed9ng n\u00e0o tr\u00ean t\u00e0i kho\u1ea3n c\u1ee7a Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng b\u1ecb m\u1ea5t, th\u1ea5t l\u1ea1c d\u1eabn \u0111\u1ebfn ng\u01b0\u1eddi kh\u00f4ng c\u00f3 th\u1ea9m quy\u1ec1n t\u1ef1 \u00fd s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, ho\u1eb7c h\u1ec7 th\u1ed1ng c\u1ee7a VNPT b\u1ecb x\u00e2m ph\u1ea1m b\u1ea5t h\u1ee3p ph\u00e1p b\u1edfi b\u00ean th\u1ee9 ba m\u1eb7c d\u00f9 VNPT \u0111\u00e3 th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u1ec3 b\u1ea3o v\u1ec7 h\u1ec7 th\u1ed1ng (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i c\u1ee7a VNPT);<\/p>\n

3. Khi \u0111\u00e3 ch\u1ea5p thu\u1eadn \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a c\u1ee7a Ch\u00ednh s\u00e1ch n\u00e0y, Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p, c\u1eadp nh\u1eadt Th\u00f4ng tin Kh\u00e1ch h\u00e0ng \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt, theo h\u1ee3p \u0111\u1ed3ng ho\u1eb7c khi \u0111\u1ed3ng \u00fd cho ph\u00e9p x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o cho VNPT ngay khi ph\u00e1t hi\u1ec7n h\u00e0nh vi vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng;<\/p>\n

4. Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m t\u00f4n tr\u1ecdng Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u1ee7 th\u1ec3 kh\u00e1c v\u00e0 th\u1ef1c hi\u1ec7n quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng, tham gia ph\u00f2ng, ch\u1ed1ng ho\u1ea1t \u0111\u1ed9ng x\u00e2m ph\u1ea1m Th\u00f4ng tin Kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110i\u1ec1u 7. C\u00e1c nguy\u00ean t\u1eafc khi th\u1ef1c hi\u1ec7n quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

1. Kh\u00e1ch h\u00e0ng khi th\u1ef1c hi\u1ec7n quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a m\u00ecnh ph\u1ea3i tu\u00e2n th\u1ee7 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c nguy\u00ean t\u1eafc sau \u0111\u00e2y:<\/p>\n

a) Th\u1ef1c hi\u1ec7n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt; tu\u00e2n th\u1ee7 ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng theo h\u1ee3p \u0111\u1ed3ng. Vi\u1ec7c th\u1ef1c hi\u1ec7n quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng ph\u1ea3i nh\u1eb1m m\u1ee5c \u0111\u00edch b\u1ea3o v\u1ec7 quy\u1ec1n, l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a ch\u00ednh kh\u00e1ch h\u00e0ng \u0111\u00f3;<\/p>\n

b) Kh\u00f4ng g\u00e2y kh\u00f3 kh\u0103n, c\u1ea3n tr\u1edf vi\u1ec7c th\u1ef1c hi\u1ec7n quy\u1ec1n, ngh\u0129a v\u1ee5 ph\u00e1p l\u00fd c\u1ee7a VNPT v\u00e0 c\u1ee7a c\u00e1c b\u00ean kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a Lu\u1eadt B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n;<\/p>\n

c) Kh\u00f4ng x\u00e2m ph\u1ea1m \u0111\u1ebfn quy\u1ec1n, l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a Nh\u00e0 n\u01b0\u1edbc, c\u01a1 quan, t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n kh\u00e1c.<\/p>\n

2. Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n c\u00e1c quy\u1ec1n \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 5 Ch\u00ednh s\u00e1ch n\u00e0y nh\u01b0ng kh\u00f4ng \u0111\u1ea3m b\u1ea3o \u0111\u1ea7y \u0111\u1ee7 c\u00e1c nguy\u00ean t\u1eafc n\u00eau t\u1ea1i kho\u1ea3n 1 \u0110i\u1ec1u n\u00e0y ho\u1eb7c kh\u00f4ng th\u1ef1c hi\u1ec7n quy tr\u00ecnh, th\u1ee7 t\u1ee5c ph\u00f9 h\u1ee3p v\u1edbi h\u01b0\u1edbng d\u1eabn c\u1ee7a VNPT trong t\u1eebng th\u1eddi k\u1ef3, VNPT c\u00f3 th\u1ec3 xem x\u00e9t t\u1eeb ch\u1ed1i th\u1ef1c hi\u1ec7n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng cho \u0111\u1ebfn khi Kh\u00e1ch h\u00e0ng \u0111\u1ea3m b\u1ea3o \u0111\u1ea7y \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n n\u00eau tr\u00ean.<\/p>\n

\u0110i\u1ec1u 8. X\u1eed l\u00fd d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng d\u01b0\u1edbi 16 tu\u1ed5i<\/strong><\/p>\n

1. \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n t\u1eeb \u0111\u1ee7 7 (b\u1ea3y) tu\u1ed5i \u0111\u1ebfn d\u01b0\u1edbi 16 (m\u01b0\u1eddi s\u00e1u) tu\u1ed5i (\u201cKh\u00e1ch h\u00e0ng tr\u1ebb em\u201d), VNPT s\u1ebd th\u1ef1c hi\u1ec7n x\u00e1c minh \u0111\u1ed9 tu\u1ed5i c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u1ebb em tr\u01b0\u1edbc khi x\u1eed l\u00fd Th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/p>\n

2. Trong tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng tr\u1ebb em mua, \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT, VNPT s\u1ebd th\u1ef1c hi\u1ec7n l\u1ea5y \u00fd ki\u1ebfn \u0111\u1ed3ng \u00fd c\u1ee7a tr\u1ebb em th\u00f4ng qua cha, m\u1eb9 ho\u1eb7c ng\u01b0\u1eddi gi\u00e1m h\u1ed9. Cha, m\u1eb9 ho\u1eb7c ng\u01b0\u1eddi gi\u00e1m h\u1ed9 c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u1ebb em s\u1ebd \u0111\u00e1nh d\u1ea5u x\u00e1c nh\u1eadn th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng \u00fd li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u1ebb em tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c.<\/p>\n

\u0110i\u1ec1u 9. L\u01b0u tr\u1eef Th\u00f4ng tin Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

1. \u0110\u1ecba \u0111i\u1ec3m l\u01b0u tr\u1eef Th\u00f4ng tin Kh\u00e1ch h\u00e0ng: Trong ph\u1ea1m vi ph\u00e1p lu\u1eadt cho ph\u00e9p, VNPT c\u00f3 th\u1ec3 l\u01b0u tr\u1eef Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam v\u00e0 \u1edf n\u01b0\u1edbc ngo\u00e0i, k\u1ec3 c\u1ea3 tr\u00ean gi\u1ea3i ph\u00e1p l\u01b0u tr\u1eef \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y. VNPT \u00e1p d\u1ee5ng c\u00e1c ti\u00eau chu\u1ea9n v\u1ec1 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/p>\n

2. Th\u1eddi gian l\u01b0u tr\u1eef Th\u00f4ng tin Kh\u00e1ch h\u00e0ng: Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c, VNPT ch\u1ec9 th\u1ef1c hi\u1ec7n l\u01b0u tr\u1eef Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c M\u1ee5c \u0111\u00edch b\u1eaft bu\u1ed9c (v\u00e0 c\u00e1c M\u1ee5c \u0111\u00edch t\u00f9y ch\u1ecdn trong tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd) quy \u0111\u1ecbnh t\u1ea1i Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

\u0110i\u1ec1u 10. Ngh\u0129a v\u1ee5 v\u00e0 bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 Th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u1ee7a VNPT<\/strong><\/p>\n

1. Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c cam k\u1ebft b\u1ea3o m\u1eadt theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt, Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a VNPT. VNPT c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 x\u1eed l\u00fd Th\u00f4ng tin kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt, trong \u0111\u00f3 c\u00e1c bi\u1ec7n ph\u00e1p ng\u0103n ch\u1eb7n c\u00e1c h\u00e0nh vi sau \u0111\u00e2y:<\/p>\n

a) \u0110\u00e1nh c\u1eafp ho\u1eb7c ti\u1ebfp c\u1eadn th\u00f4ng tin tr\u00e1i ph\u00e9p;<\/p>\n

b) S\u1eed d\u1ee5ng th\u00f4ng tin tr\u00e1i ph\u00e9p;<\/p>\n

c) Ch\u1ec9nh s\u1eeda, c\u1eadp nh\u1eadt, h\u1ee7y b\u1ecf th\u00f4ng tin tr\u00e1i ph\u00e9p.<\/p>\n

2. VNPT \u00e1p d\u1ee5ng nh\u1eefng bi\u1ec7n ph\u00e1p v\u1eadt l\u00fd, \u0111i\u1ec7n t\u1eed v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec3 b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng, bao g\u1ed3m:<\/p>\n

a) C\u00e1c m\u00e1y ch\u1ee7 trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed ch\u00ednh th\u1ee9c c\u1ee7a VNPT v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng th\u00f4ng tin ch\u1ee9a Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a VNPT \u0111\u1ec1u \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 b\u1edfi c\u00e1c bi\u1ec7n ph\u00e1p, c\u00f4ng ngh\u1ec7 b\u1ea3o m\u1eadt nh\u01b0 t\u01b0\u1eddng l\u1eeda, m\u00e3 h\u00f3a, ch\u1ed1ng x\u00e2m nh\u1eadp tr\u00e1i ph\u00e9p; ban h\u00e0nh c\u00e1c bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t v\u1ec1 con ng\u01b0\u1eddi, x\u00e2y d\u1ef1ng quy tr\u00ecnh ki\u1ec3m tra, \u0111\u00e1nh gi\u00e1, r\u00e0 so\u00e1t \u0111\u1ec3 ph\u00f2ng tr\u00e1nh c\u00e1c h\u00e0nh vi vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 Th\u00f4ng tin Kh\u00e1ch h\u00e0ng.<\/p>\n

b) VNPT s\u1ebd th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u00fang v\u1edbi M\u1ee5c \u0110\u00edch \u0111\u00e3 th\u00f4ng b\u00e1o v\u00e0 \u0111\u01b0\u1ee3c Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd. VNPT s\u1ebd lu\u00f4n tu\u00e2n th\u1ee7 nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a ph\u00e1p lu\u1eadt li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u1eed l\u00fd Th\u00f4ng tin Kh\u00e1ch h\u00e0ng.<\/p>\n

3. Th\u1ef1c hi\u1ec7n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng v\u1edbi \u0111i\u1ec1u ki\u1ec7n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c quy tr\u00ecnh, th\u1ee7 t\u1ee5c theo h\u01b0\u1edbng d\u1eabn c\u1ee7a VNPT trong t\u1eebng th\u1eddi k\u1ef3.<\/p>\n

4. Trong tr\u01b0\u1eddng h\u1ee3p h\u1ec7 th\u1ed1ng th\u00f4ng tin b\u1ecb t\u1ea5n c\u00f4ng l\u00e0m ph\u00e1t sinh nguy c\u01a1 m\u1ea5t an to\u00e0n, an ninh Th\u00f4ng tin Kh\u00e1ch h\u00e0ng, VNPT ho\u1eb7c b\u00ean l\u01b0u tr\u1eef th\u00f4ng tin li\u00ean quan ph\u1ea3i th\u00f4ng b\u00e1o cho c\u01a1 quan qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n trong th\u1eddi h\u1ea1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u1ea3o \u0111\u1ea3m an to\u00e0n, an ninh Th\u00f4ng tin Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 an ninh m\u1ea1ng, an to\u00e0n th\u00f4ng tin m\u1ea1ng, giao d\u1ecbch \u0111i\u1ec7n t\u1eed v\u00e0 quy \u0111\u1ecbnh kh\u00e1c c\u1ee7a ph\u00e1p lu\u1eadt c\u00f3 li\u00ean quan.<\/p>\n

5. C\u00e1c ngh\u0129a v\u1ee5 kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 c\u1ee7a Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

\u0110i\u1ec1u 11. Qu\u1ea3ng c\u00e1o tr\u00ean internet v\u00e0 b\u00ean th\u1ee9 ba<\/strong><\/p>\n

C\u00e1c website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a VNPT c\u00f3 th\u1ec3 bao g\u1ed3m qu\u1ea3ng c\u00e1o c\u1ee7a b\u00ean th\u1ee9 ba v\u00e0 li\u00ean k\u1ebft t\u1edbi c\u00e1c website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1c. C\u00e1c \u0111\u1ed1i t\u00e1c qu\u1ea3ng c\u00e1o b\u00ean th\u1ee9 ba c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin v\u1ec1 Kh\u00e1ch h\u00e0ng khi Kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi n\u1ed9i dung, qu\u1ea3ng c\u00e1o ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd. M\u1ecdi quy\u1ec1n truy c\u1eadp v\u00e0 s\u1eed d\u1ee5ng c\u00e1c li\u00ean k\u1ebft ho\u1eb7c trang website c\u1ee7a b\u00ean th\u1ee9 ba kh\u00f4ng b\u1ecb \u0111i\u1ec1u ch\u1ec9nh b\u1edfi Ch\u00ednh s\u00e1ch n\u00e0y, m\u00e0 thay v\u00e0o \u0111\u00f3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh b\u1edfi ch\u00ednh s\u00e1ch quy\u1ec1n ri\u00eang t\u01b0 c\u1ee7a c\u00e1c b\u00ean th\u1ee9 ba \u0111\u00f3.<\/p>\n

\u0110i\u1ec1u 12. Lu\u1eadt \u00e1p d\u1ee5ng<\/strong><\/p>\n

Ch\u00ednh s\u00e1ch n\u00e0y \u0111\u01b0\u1ee3c so\u1ea1n th\u1ea3o v\u00e0 \u0111i\u1ec1u ch\u1ec9nh b\u1edfi ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/p>\n

\u0110i\u1ec1u 13. Th\u00f4ng tin li\u00ean l\u1ea1c<\/strong><\/p>\n

Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o v\u1ec1 Ch\u00ednh s\u00e1ch n\u00e0y ho\u1eb7c mu\u1ed1n th\u1ef1c hi\u1ec7n c\u00e1c quy\u1ec1n c\u1ee7a Kh\u00e1ch h\u00e0ng li\u00ean quan t\u1edbi Th\u00f4ng tin Kh\u00e1ch h\u00e0ng, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi VNPT theo c\u00e1c ph\u01b0\u01a1ng th\u1ee9c v\u00e0 th\u00f4ng tin d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

1. Li\u00ean h\u1ec7 t\u1edbi t\u1ed5ng \u0111\u00e0i theo th\u00f4ng tin t\u1ea1i c\u00e1c website\/\u1ee9ng d\u1ee5ng cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u00ednh th\u1ee9c c\u1ee7a VNPT t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n

2. Li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp t\u1ea1i c\u00e1c \u0111i\u1ec3m giao d\u1ecbch c\u1ee7a VNPT tr\u00ean ph\u1ea1m vi to\u00e0n qu\u1ed1c.<\/p>\n

3. C\u00e1c c\u00e1ch th\u1ee9c li\u00ean h\u1ec7 kh\u00e1c nh\u01b0 Livechat (ph\u1ea7n m\u1ec1m tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn), li\u00ean h\u1ec7 qua fanpage (trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed) ch\u00ednh th\u1ee9c c\u1ee7a VNPT, email ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c cung c\u1ea5p cho Kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ecdi th\u1eddi \u0111i\u1ec3m.<\/p>\n","protected":false},"excerpt":{"rendered":"

CH\u00cdNH S\u00c1CH B\u1ea2O V\u1ec6 TH\u00d4NG TIN KH\u00c1CH H\u00c0NG C\u1ee6A T\u1eacP \u0110O\u00c0N B\u01afU CH\u00cdNH VI\u1ec4N TH\u00d4NG VI\u1ec6T NAM C\u0103n c\u1ee9 – Lu\u1eadt B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n s\u1ed1 91\/2025\/QH15 do Qu\u1ed1c h\u1ed9i ban h\u00e0nh ng\u00e0y 26\/6\/2025; – Lu\u1eadt B\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ed1 19\/2023\/QH15 do Qu\u1ed1c h\u1ed9i ban h\u00e0nh ng\u00e0y 20\/06\/2023; – […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6975","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/pages\/6975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/comments?post=6975"}],"version-history":[{"count":16,"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/pages\/6975\/revisions"}],"predecessor-version":[{"id":11550,"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/pages\/6975\/revisions\/11550"}],"wp:attachment":[{"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/media?parent=6975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}