{"id":6975,"date":"2023-08-09T15:12:41","date_gmt":"2023-08-09T08:12:41","guid":{"rendered":"https:\/\/onesme.vn\/blog\/?page_id=6975"},"modified":"2024-07-12T09:01:15","modified_gmt":"2024-07-12T02:01:15","slug":"chinh-sach-bao-ve-du-lieu-ca-nhan","status":"publish","type":"page","link":"https:\/\/onesme.vn\/blog\/chinh-sach-bao-ve-du-lieu-ca-nhan","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n"},"content":{"rendered":"

CH\u00cdNH S\u00c1CH <\/strong>B\u1ea2O V\u1ec6 D\u1eee LI\u1ec6U C\u00c1 NH\u00c2N \u0110\u1ed0I V\u1edaI KH\u00c1CH H\u00c0NG<\/strong> C\u1ee6A VNPT<\/strong> V\u00c0 C\u00d4NG TY CON C\u1ee6A VNPT <\/strong><\/p>\n

Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u1ed1i v\u1edbi Kh\u00e1ch h\u00e0ng c\u1ee7a T\u1eadp \u0111o\u00e0n B\u01b0u ch\u00ednh Vi\u1ec5n th\u00f4ng Vi\u1ec7t Nam, c\u00e1c C\u00f4ng ty con c\u1ee7a T\u1eadp \u0111o\u00e0n B\u01b0u ch\u00ednh Vi\u1ec5n th\u00f4ng Vi\u1ec7t Nam (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cCh\u00ednh <\/strong>s\u00e1ch<\/strong>\u201d) nh\u1eb1m m\u1ee5c \u0111\u00edch th\u00f4ng b\u00e1o v\u1edbi Kh\u00e1ch h\u00e0ng nh\u1eefng D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng do T\u1eadp \u0111o\u00e0n B\u01b0u ch\u00ednh Vi\u1ec5n th\u00f4ng Vi\u1ec7t Nam (\u201cVNPT<\/strong>\u201d) v\u00e0\/ho\u1eb7c do c\u00e1c C\u00f4ng ty con c\u00f3 100% v\u1ed1n \u0111i\u1ec1u l\u1ec7 c\u1ee7a VNPT (\u201cC\u00f4ng ty con c\u1ee7a VNPT\u201d) <\/strong>x\u1eed l\u00fd, m\u1ee5c \u0111\u00edch x\u1eed l\u00fd, c\u00e1ch th\u1ee9c x\u1eed l\u00fd, th\u1eddi gian l\u01b0u tr\u1eef, quy\u1ec1n, ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n. Ch\u00ednh s\u00e1ch n\u00e0y \u0111\u1ed3ng th\u1eddi \u0111\u01b0a ra c\u00e1c khuy\u1ebfn ngh\u1ecb \u0111\u1ec3 gi\u00fap Kh\u00e1ch h\u00e0ng n\u00e2ng cao nh\u1eadn th\u1ee9c v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n

Ch\u00ednh s\u00e1ch n\u00e0y l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 t\u00e1ch r\u1eddi c\u1ee7a c\u00e1c b\u1ea3n H\u1ee3p \u0111\u1ed3ng, \u0110i\u1ec1u kho\u1ea3n chung, \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT. Ch\u00ednh s\u00e1ch n\u00e0y \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT v\u00e0 \u00e1p d\u1ee5ng tr\u00ean to\u00e0n b\u1ed9 c\u00e1c n\u1ec1n t\u1ea3ng c\u00f3 t\u01b0\u01a1ng t\u00e1c v\u1edbi Kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n tr\u00ean m\u00f4i tr\u01b0\u1eddng s\u1ed1.<\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 Ch\u00ednh s\u00e1ch n\u00e0y cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi k\u00fd h\u1ee3p \u0111\u1ed3ng ho\u1eb7c giao d\u1ecbch v\u00e0 l\u1ea5y ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi Ch\u00ednh s\u00e1ch n\u00e0y tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. B\u1eb1ng vi\u1ec7c t\u00edch v\u00e0o \u00f4 “T\u00f4i \u0111\u00e3 \u0111\u1ecdc v\u00e0 ch\u1ea5p thu\u1eadn” ho\u1eb7c “T\u00f4i \u0111\u1ed3ng \u00fd v\u1edbi Ch\u00ednh s\u00e1ch, \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT\u201d ho\u1eb7c b\u1eb1ng vi\u1ec7c k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 d\u1eabn chi\u1ebfu v\u00e0 \u0111\u00ednh k\u00e8m Ch\u00ednh s\u00e1ch n\u00e0y, ho\u1eb7c b\u1eb1ng vi\u1ec7c ti\u1ebfp t\u1ee5c \u0111\u0103ng k\u00fd, \u0111\u0103ng nh\u1eadp, s\u1eed d\u1ee5ng website (trang m\u1ea1ng)\/\u1ee9ng d\u1ee5ng c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ho\u1eb7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT m\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t k\u00ec khi\u1ebfu n\u1ea1i n\u00e0o, Kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn r\u1eb1ng \u0111\u00e3 \u0111\u1ecdc k\u1ef9, hi\u1ec3u r\u00f5 v\u00e0 ch\u1ea5p thu\u1eadn to\u00e0n b\u1ed9 n\u1ed9i dung Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

\u0110i\u1ec1u 1.<\/strong> Gi\u1ea3i th\u00edch t\u1eeb ng\u1eef v\u00e0 c\u00e1c t\u1eeb vi\u1ebft t\u1eaft<\/strong><\/p>\n

Trong ph\u1ea1m vi Ch\u00ednh s\u00e1ch n\u00e0y, c\u00e1c thu\u1eadt ng\u1eef d\u01b0\u1edbi \u0111\u00e2y \u0111\u01b0\u1ee3c hi\u1ec3u v\u00e0 gi\u1ea3i th\u00edch nh\u01b0 sau:<\/p>\n

VNPT<\/strong> l\u00e0 T\u1eadp \u0110o\u00e0n B\u01b0u Ch\u00ednh Vi\u1ec5n Th\u00f4ng Vi\u1ec7t Nam v\u00e0 c\u00e1c \u0111\u01a1n v\u1ecb tr\u1ef1c thu\u1ed9c T\u1eadp \u0110o\u00e0n B\u01b0u Ch\u00ednh Vi\u1ec5n Th\u00f4ng Vi\u1ec7t Nam.<\/p>\n

C\u00f4ng ty con c\u1ee7a VNPT<\/strong> l\u00e0 c\u00e1c doanh nghi\u1ec7p do VNPT s\u1edf h\u1eefu 100% v\u1ed1n \u0111i\u1ec1u l\u1ec7. C\u00f4ng ty con c\u1ee7a VNPT bao g\u1ed3m T\u1ed5ng c\u00f4ng ty D\u1ecbch v\u1ee5 Vi\u1ec5n th\u00f4ng (VNPT VinaPhone) v\u00e0 T\u1ed5ng c\u00f4ng ty Truy\u1ec1n th\u00f4ng (VNPT Media).<\/p>\n

Kh\u00e1ch h\u00e0ng <\/strong>l\u00e0:<\/p>\n

– C\u00e1 nh\u00e2n ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a c\u00e1 nh\u00e2n s\u1eed d\u1ee5ng v\u00e0\/ho\u1eb7c quan t\u00e2m t\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

– C\u00e1 nh\u00e2n ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a c\u00e1 nh\u00e2n \u0111\u00e3 truy c\u1eadp v\u00e0\/ho\u1eb7c \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n t\u1ea1i c\u00e1c website\/\u1ee9ng d\u1ee5ng thu\u1ed9c quy\u1ec1n s\u1edf h\u1eefu c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT.<\/p>\n

S\u1ea3n <\/strong>p<\/strong>h\u1ea9m, <\/strong>d<\/strong>\u1ecbch <\/strong>v<\/strong>\u1ee5 <\/strong>c<\/strong>\u1ee7a VNPT<\/strong>\/C\u00f4ng ty con c\u1ee7a VNPT<\/strong> l\u00e0:<\/p>\n

– S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 do VNPT ho\u1eb7c c\u00e1c C\u00f4ng ty con c\u1ee7a VNPT tr\u1ef1c ti\u1ebfp nghi\u00ean c\u1ee9u, ph\u00e1t tri\u1ec3n v\u00e0 cung c\u1ea5p cho Kh\u00e1ch h\u00e0ng;<\/p>\n

– S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 do VNPT\/C\u00f4ng ty con c\u1ee7a VNPT h\u1ee3p t\u00e1c v\u1edbi \u0111\u1ed1i t\u00e1c \u0111\u1ec3 cung c\u1ea5p cho Kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110i\u1ec1u 2. <\/strong>X\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n <\/strong><\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o Ch\u00ednh s\u00e1ch n\u00e0y cho Kh\u00e1ch h\u00e0ng v\u00e0 l\u1ea5y ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

Khi Kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p c\u1ee7a Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u1ec3 y\u00eau c\u1ea7u t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ho\u1eb7c b\u00e0y t\u1ecf s\u1ef1 quan t\u00e2m t\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

Khi Kh\u00e1ch h\u00e0ng d\u00f9ng th\u1eed, k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng, \u0111\u0103ng k\u00fd, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

Khi Kh\u00e1ch h\u00e0ng truy c\u1eadp v\u00e0\/ho\u1eb7c \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n t\u1ea1i c\u00e1c website\/\u1ee9ng d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

Khi Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng thu\u1eadn cung c\u1ea5p D\u1eef li\u1ec7u c\u00e1 nh\u00e2n cho VNPT\/C\u00f4ng ty con c\u1ee7a VNPT qua c\u00e1c ngu\u1ed3n c\u00f4ng khai nh\u01b0: website\/\u1ee9ng d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT; cu\u1ed9c h\u1ecdp, s\u1ef1 ki\u1ec7n, h\u1ed9i th\u1ea3o, h\u1ed9i ngh\u1ecb, c\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i, hay ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1ed1i tho\u1ea1i, th\u1ea3o lu\u1eadn do VNPT\/C\u00f4ng ty con c\u1ee7a VNPT t\u1ed5 ch\u1ee9c, t\u00e0i tr\u1ee3 ho\u1eb7c tham d\u1ef1 v\u00e0\/ho\u1eb7c t\u1eeb c\u00e1c t\u1ec7p l\u01b0u tr\u1eef (cookies) ghi nh\u1eadn \u0111\u01b0\u1ee3c tr\u00ean website c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

Khi kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p cho ph\u00e9p t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p \u0111\u00f3 chia s\u1ebb d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

L\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p \u0111\u01b0\u1ee3c VNPT\/C\u00f4ng ty con c\u1ee7a VNPT th\u1ef1c hi\u1ec7n g\u00f3p v\u1ed1n, mua c\u1ed5 ph\u1ea7n; ho\u1eb7c l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p c\u00f3 ho\u1ea1t \u0111\u1ed9ng h\u1ee3p t\u00e1c cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT.<\/p>\n

Khi c\u00f3 y\u00eau c\u1ea7u c\u1ee7a c\u00e1c c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n

Khi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ti\u1ebfn h\u00e0nh c\u00e1c c\u00f4ng vi\u1ec7c theo m\u1ee5c \u0111\u00edch x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 3 Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ti\u1ebfn h\u00e0nh x\u1eed l\u00fd (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cD\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/strong>\u201d) bao g\u1ed3m nh\u1eefng th\u00f4ng tin d\u01b0\u1edbi \u0111\u00e2y v\u00e0 c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y thu\u1ed9c v\u00e0o lo\u1ea1i s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, c\u00e1ch th\u1ee9c t\u01b0\u01a1ng t\u00e1c c\u1ee7a Kh\u00e1ch h\u00e0ng v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT (VNPT\/C\u00f4ng ty con c\u1ee7a VNPT s\u1ebd th\u00f4ng b\u00e1o c\u1ee5 th\u1ec3 c\u00e1c thay \u0111\u1ed5i (n\u1ebfu c\u00f3) v\u00e0 l\u1ea5y l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u \u0111\u1ed1i v\u1edbi c\u00e1c n\u1ed9i dung thay \u0111\u1ed5i \u0111\u00f3<\/em>):<\/p>\n

2.1. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u01a1 b\u1ea3n<\/p>\n

H\u1ecd, ch\u1eef \u0111\u1ec7m v\u00e0 t\u00ean khai sinh, t\u00ean g\u1ecdi kh\u00e1c (n\u1ebfu c\u00f3);<\/p>\n

Ng\u00e0y, th\u00e1ng, n\u0103m sinh; ng\u00e0y, th\u00e1ng, n\u0103m ch\u1ebft ho\u1eb7c m\u1ea5t t\u00edch;<\/p>\n

Gi\u1edbi t\u00ednh;<\/p>\n

N\u01a1i sinh, n\u01a1i \u0111\u0103ng k\u00fd khai sinh, n\u01a1i th\u01b0\u1eddng tr\u00fa, n\u01a1i t\u1ea1m tr\u00fa, n\u01a1i \u1edf hi\u1ec7n t\u1ea1i, qu\u00ea qu\u00e1n, \u0111\u1ecba ch\u1ec9 li\u00ean h\u1ec7;<\/p>\n

\u00a0Qu\u1ed1c t\u1ecbch;<\/p>\n

6. H\u00ecnh \u1ea3nh c\u1ee7a c\u00e1 nh\u00e2n;<\/p>\n

7. S\u1ed1 \u0111i\u1ec7n tho\u1ea1i, s\u1ed1 ch\u1ee9ng minh nh\u00e2n d\u00e2n, s\u1ed1 \u0111\u1ecbnh danh c\u00e1 nh\u00e2n, s\u1ed1 h\u1ed9 chi\u1ebfu, s\u1ed1 gi\u1ea5y ph\u00e9p l\u00e1i xe, s\u1ed1 bi\u1ec3n s\u1ed1 xe, s\u1ed1 m\u00e3 s\u1ed1 thu\u1ebf c\u00e1 nh\u00e2n, s\u1ed1 b\u1ea3o hi\u1ec3m x\u00e3 h\u1ed9i, s\u1ed1 th\u1ebb b\u1ea3o hi\u1ec3m y t\u1ebf;<\/p>\n

8. T\u00ecnh tr\u1ea1ng h\u00f4n nh\u00e2n;<\/p>\n

9. Th\u00f4ng tin v\u1ec1 m\u1ed1i quan h\u1ec7 gia \u0111\u00ecnh (cha m\u1eb9, con c\u00e1i);<\/p>\n

10. Th\u00f4ng tin v\u1ec1 t\u00e0i kho\u1ea3n s\u1ed1 c\u1ee7a c\u00e1 nh\u00e2n; d\u1eef li\u1ec7u c\u00e1 nh\u00e2n ph\u1ea3n \u00e1nh ho\u1ea1t \u0111\u1ed9ng, l\u1ecbch s\u1eed ho\u1ea1t \u0111\u1ed9ng tr\u00ean kh\u00f4ng gian m\u1ea1ng;<\/p>\n

11. C\u00e1c th\u00f4ng tin kh\u00e1c g\u1eafn li\u1ec1n v\u1edbi m\u1ed9t con ng\u01b0\u1eddi c\u1ee5 th\u1ec3 ho\u1eb7c gi\u00fap x\u00e1c \u0111\u1ecbnh m\u1ed9t con ng\u01b0\u1eddi c\u1ee5 th\u1ec3 kh\u00f4ng thu\u1ed9c quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 2.2 \u0110i\u1ec1u n\u00e0y.<\/p>\n

2.2. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n nh\u1ea1y c\u1ea3m<\/p>\n

D\u1eef li\u1ec7u v\u1ec1 t\u1ed9i ph\u1ea1m, h\u00e0nh vi ph\u1ea1m t\u1ed9i \u0111\u01b0\u1ee3c thu th\u1eadp, l\u01b0u tr\u1eef b\u1edfi c\u00e1c c\u01a1 quan th\u1ef1c thi ph\u00e1p lu\u1eadt;<\/p>\n

Th\u00f4ng tin Kh\u00e1ch h\u00e0ng c\u1ee7a t\u1ed5 ch\u1ee9c t\u00edn d\u1ee5ng, chi nh\u00e1nh ng\u00e2n h\u00e0ng n\u01b0\u1edbc ngo\u00e0i, t\u1ed5 ch\u1ee9c cung \u1ee9ng d\u1ecbch v\u1ee5 trung gian thanh to\u00e1n, c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c ph\u00e9p kh\u00e1c, g\u1ed3m: th\u00f4ng tin \u0111\u1ecbnh danh Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt, th\u00f4ng tin v\u1ec1 t\u00e0i kho\u1ea3n, th\u00f4ng tin v\u1ec1 ti\u1ec1n g\u1eedi, th\u00f4ng tin v\u1ec1 t\u00e0i s\u1ea3n g\u1eedi, th\u00f4ng tin v\u1ec1 giao d\u1ecbch, th\u00f4ng tin v\u1ec1 t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n l\u00e0 b\u00ean b\u1ea3o \u0111\u1ea3m t\u1ea1i t\u1ed5 ch\u1ee9c t\u00edn d\u1ee5ng, chi nh\u00e1nh ng\u00e2n h\u00e0ng, t\u1ed5 ch\u1ee9c cung \u1ee9ng d\u1ecbch v\u1ee5 trung gian thanh to\u00e1n;<\/p>\n

D\u1eef li\u1ec7u v\u1ec1 v\u1ecb tr\u00ed c\u1ee7a c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh qua d\u1ecbch v\u1ee5 \u0111\u1ecbnh v\u1ecb.<\/p>\n

D\u1eef li\u1ec7u c\u00e1 nh\u00e2n kh\u00e1c \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt quy \u0111\u1ecbnh l\u00e0 \u0111\u1eb7c th\u00f9 v\u00e0 c\u1ea7n c\u00f3 bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt c\u1ea7n thi\u1ebft.<\/p>\n

2.4. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT s\u1ebd th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n b\u1eaft bu\u1ed9c ph\u1ea3i cung c\u1ea5p v\u00e0\/ho\u1eb7c t\u00f9y ch\u1ecdn cung c\u1ea5p t\u1ea1i th\u1eddi \u0111i\u1ec3m Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7, trao \u0111\u1ed5i ho\u1eb7c \u0111\u0103ng k\u00fd, k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n b\u1eaft bu\u1ed9c ph\u1ea3i cung c\u1ea5p \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n m\u00e0 VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u1ea7n ph\u1ea3i thu th\u1eadp t\u1eeb Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt ho\u1eb7c c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n thi\u1ebft y\u1ebfu \u0111\u1ec3 ph\u1ee5c v\u1ee5 vi\u1ec7c tri\u1ec3n khai cung c\u1ea5p m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT cho Kh\u00e1ch h\u00e0ng.<\/p>\n

N\u1ebfu c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n b\u1eaft bu\u1ed9c kh\u00f4ng \u0111\u01b0\u1ee3c cung c\u1ea5p theo y\u00eau c\u1ea7u c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT, Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng ph\u1ea3i ch\u1ecbu b\u1ea5t k\u00ec m\u1ed9t kho\u1ea3n b\u1ed3i th\u01b0\u1eddng v\u00e0\/ho\u1eb7c ph\u1ea1t vi ph\u1ea1m n\u00e0o (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT).<\/p>\n

2.5. T\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ef1 nguy\u1ec7n cung c\u1ea5p cho VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n n\u1eb1m ngo\u00e0i y\u00eau c\u1ea7u c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT. Khi Kh\u00e1ch h\u00e0ng cung c\u1ea5p D\u1eef li\u1ec7u c\u00e1 nh\u00e2n n\u1eb1m ngo\u00e0i y\u00eau c\u1ea7u c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c Kh\u00e1ch h\u00e0ng cho ph\u00e9p VNPT\/C\u00f4ng ty con c\u1ee7a VNPT x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng v\u1edbi M\u1ee5c \u0110\u00edch \u0111\u01b0\u1ee3c n\u00eau trong Ch\u00ednh s\u00e1ch n\u00e0y ho\u1eb7c v\u1edbi m\u1ee5c \u0111\u00edch \u0111\u01b0\u1ee3c n\u00eau t\u1ea1i th\u1eddi \u0111i\u1ec3m Kh\u00e1ch h\u00e0ng cung c\u1ea5p nh\u1eefng D\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u00f3. Ngo\u00e0i ra, khi Kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng cung c\u1ea5p th\u00f4ng tin n\u1eb1m ngo\u00e0i y\u00eau c\u1ea7u c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT, Kh\u00e1ch h\u00e0ng vui l\u00f2ng kh\u00f4ng cung c\u1ea5p D\u1eef li\u1ec7u c\u00e1 nh\u00e2n nh\u1ea1y c\u1ea3m theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT s\u1ebd kh\u00f4ng th\u1ef1c hi\u1ec7n x\u1eed l\u00fd v\u00e0 kh\u00f4ng ch\u1ecbu b\u1ea5t k\u00ec tr\u00e1ch nhi\u1ec7m ph\u00e1p l\u00fd n\u00e0o \u0111\u1ed1i v\u1edbi c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n nh\u1ea1y c\u1ea3m do Kh\u00e1ch h\u00e0ng t\u1ef1 nguy\u1ec7n cung c\u1ea5p n\u1eb1m ngo\u00e0i y\u00eau c\u1ea7u c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT.<\/p>\n

\u0110i\u1ec1u 3.<\/strong> M\u1ee5c \u0111\u00edch x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n <\/strong><\/p>\n

Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 13 Ch\u00ednh s\u00e1ch n\u00e0y, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ph\u1ea3i th\u1ef1c hi\u1ec7n th\u00f4ng b\u00e1o v\u00e0 l\u1ea5y ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n thu th\u1eadp, c\u1eadp nh\u1eadt, b\u1ed5 sung ph\u1ea3i ph\u00f9 h\u1ee3p v\u00e0 gi\u1edbi h\u1ea1n trong ph\u1ea1m vi, m\u1ee5c \u0111\u00edch c\u1ea7n x\u1eed l\u00fd theo quy \u0111\u1ecbnh t\u1ea1i Ch\u00ednh s\u00e1ch n\u00e0y. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u01b0\u1ee3c x\u1eed l\u00fd cho m\u1ed9t ho\u1eb7c m\u1ed9t s\u1ed1 m\u1ee5c \u0111\u00edch sau \u0111\u00e2y (\u201cM\u1ee5c \u0110\u00edch<\/strong>\u201d).<\/p>\n

1. X\u00e1c minh t\u00ednh ch\u00ednh x\u00e1c, \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c Kh\u00e1ch h\u00e0ng cung c\u1ea5p; x\u00e1c \u0111\u1ecbnh ho\u1eb7c x\u00e1c th\u1ef1c danh t\u00ednh c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c hi\u1ec7n quy tr\u00ecnh x\u00e1c th\u1ef1c Kh\u00e1ch h\u00e0ng; X\u1eed l\u00fd vi\u1ec7c \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

2. Th\u1ea9m \u0111\u1ecbnh h\u1ed3 s\u01a1 v\u00e0 kh\u1ea3 n\u0103ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ch\u1ea5m \u0111i\u1ec3m, g\u00e1n ng\u01b0\u1ee1ng c\u01b0\u1edbc n\u00f3ng, ki\u1ec3m tra l\u1ecbch s\u1eed Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u00e0 qu\u1ea3n tr\u1ecb r\u1ee7i ro t\u00edn d\u1ee5ng, \u0111\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng thanh to\u00e1n \u0111\u1ed1i v\u1edbi c\u00e1c ngh\u0129a v\u1ee5 thanh to\u00e1n v\u00e0 c\u00e1c ngh\u0129a v\u1ee5 kh\u00e1c c\u00f3 li\u00ean quan trong su\u1ed1t qu\u00e1 tr\u00ecnh cung c\u1ea5p s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT cho Kh\u00e1ch h\u00e0ng;<\/p>\n

3. Qu\u1ea3n l\u00fd v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh bao g\u1ed3m thi\u1ebft k\u1ebf, c\u1ea3i ti\u1ebfn v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ho\u1eb7c th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng truy\u1ec1n th\u00f4ng ti\u1ebfp th\u1ecb; Th\u1ef1c hi\u1ec7n nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, kh\u1ea3o s\u00e1t v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT; nghi\u00ean c\u1ee9u, ph\u00e1t tri\u1ec3n c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u1edbi, m\u00f4 h\u00ecnh cung c\u1ea5p m\u1edbi \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng;<\/p>\n

4. Cung c\u1ea5p d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng, li\u00ean h\u1ec7 v\u1edbi Kh\u00e1ch h\u00e0ng nh\u1eb1m t\u01b0 v\u1ea5n, trao \u0111\u1ed5i th\u00f4ng tin, gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i, giao c\u00e1c h\u00f3a \u0111\u01a1n, c\u00e1c sao k\u00ea, c\u00e1c b\u00e1o c\u00e1o ho\u1eb7c c\u00e1c t\u00e0i li\u1ec7u kh\u00e1c li\u00ean quan t\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT th\u00f4ng qua c\u00e1c k\u00eanh kh\u00e1c nhau (v\u00ed d\u1ee5: email, chat) v\u00e0 \u0111\u1ec3 tr\u1ea3 l\u1eddi y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng. Li\u00ean h\u1ec7 v\u1edbi Kh\u00e1ch h\u00e0ng (ho\u1eb7c c\u00e1c b\u00ean do Kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u1ecbnh ho\u1eb7c y\u00eau c\u1ea7u) \u0111\u1ec3 th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng v\u1ec1 th\u00f4ng tin li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

5. Qu\u1ea3ng c\u00e1o, ti\u1ebfp th\u1ecb d\u1ef1a tr\u00ean s\u1edf th\u00edch, th\u00f3i quen s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng: VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng D\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u1ec3 qu\u1ea3ng c\u00e1o, ti\u1ebfp th\u1ecb v\u1edbi Kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT, ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i, nghi\u00ean c\u1ee9u, kh\u1ea3o s\u00e1t, tin t\u1ee9c, th\u00f4ng tin c\u1eadp nh\u1eadt, c\u00e1c s\u1ef1 ki\u1ec7n, cu\u1ed9c thi c\u00f3 th\u01b0\u1edfng, trao c\u00e1c ph\u1ea7n th\u01b0\u1edfng c\u00f3 li\u00ean quan, c\u00e1c qu\u1ea3ng c\u00e1o v\u00e0 n\u1ed9i dung c\u00f3 li\u00ean quan v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ho\u1eb7c c\u1ee7a c\u00e1c \u0111\u1ed1i t\u00e1c h\u1ee3p t\u00e1c v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT.<\/p>\n

Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n ti\u1ebfp t\u1ee5c nh\u1eadn email, tin nh\u1eafn v\u00e0\/ho\u1eb7c b\u1ea3n tin \u0111\u1ecbnh k\u1ef3 v\u1edbi m\u1ee5c \u0111\u00edch qu\u1ea3ng c\u00e1o, ti\u1ebfp th\u1ecb c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT v\u1edbi t\u1ea7n su\u1ea5t t\u00f9y thu\u1ed9c v\u00e0o Ch\u00ednh s\u00e1ch c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT theo t\u1eebng th\u1eddi k\u1ef3 v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i theo c\u00e1ch th\u1ee9c \u0111\u00e3 \u0111\u01b0\u1ee3c VNPT\/C\u00f4ng ty con c\u1ee7a VNPT h\u01b0\u1edbng d\u1eabn tr\u00ean c\u00e1c k\u00eanh, ph\u01b0\u01a1ng ti\u1ec7n nh\u01b0 tin nh\u1eafn SMS, cu\u1ed9c g\u1ecdi, d\u1ea5u t\u00edch tr\u00ean website\/wapsite\/\u1ee9ng d\u1ee5ng ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

6. L\u1eadp c\u00e1c b\u00e1o c\u00e1o t\u00e0i ch\u00ednh, b\u00e1o c\u00e1o ho\u1ea1t \u0111\u1ed9ng, h\u1ed3 s\u01a1 ph\u1ee5c v\u1ee5 c\u00f4ng t\u00e1c m\u1eddi th\u1ea7u ho\u1eb7c tham d\u1ef1 th\u1ea7u ho\u1eb7c c\u00e1c lo\u1ea1i b\u00e1o c\u00e1o li\u00ean quan kh\u00e1c m\u00e0 ph\u00e1p lu\u1eadt quy \u0111\u1ecbnh;<\/p>\n

7. Tu\u00e2n th\u1ee7 c\u00e1c ngh\u0129a v\u1ee5 ph\u00e1p l\u00fd theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/p>\n

8. Ng\u0103n ch\u1eb7n gian l\u1eadn ho\u1eb7c gi\u1ea3m thi\u1ec3u m\u1ed1i \u0111e do\u1ea1 \u0111\u1ed1i v\u1edbi t\u00ednh m\u1ea1ng, s\u1ee9c kh\u1ecfe c\u1ee7a ng\u01b0\u1eddi kh\u00e1c v\u00e0 l\u1ee3i \u00edch c\u00f4ng c\u1ed9ng: VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 ng\u0103n ch\u1eb7n v\u00e0 ph\u00e1t hi\u1ec7n gian l\u1eadn, l\u1ea1m d\u1ee5ng nh\u1eb1m b\u1ea3o v\u1ec7 Kh\u00e1ch h\u00e0ng, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT v\u00e0 c\u00e1c ch\u1ee7 th\u1ec3 li\u00ean quan;<\/p>\n

9. Qu\u1ea3n tr\u1ecb n\u1ed9i b\u1ed9.<\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT kh\u00f4ng th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng mua b\u00e1n D\u1eef li\u1ec7u c\u00e1 nh\u00e2n d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o.<\/p>\n

Kh\u00e1ch h\u00e0ng vui l\u00f2ng click v\u00e0o \u0111\u00e2y<\/em><\/span><\/a> \u0111\u1ec3 thay \u0111\u1ed5i l\u1ef1a ch\u1ecdn M\u1ee5c \u0111\u00edch x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n (n\u1ebfu mu\u1ed1n)<\/p>\n

\u0110i\u1ec1u 4. C\u00e1ch th\u1ee9c x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/strong><\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u00e1p d\u1ee5ng m\u1ed9t ho\u1eb7c nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng t\u00e1c \u0111\u1ed9ng t\u1edbi D\u1eef li\u1ec7u c\u00e1 nh\u00e2n nh\u01b0: thu th\u1eadp, ghi, ph\u00e2n t\u00edch, x\u00e1c nh\u1eadn, l\u01b0u tr\u1eef, ch\u1ec9nh s\u1eeda, c\u00f4ng khai, k\u1ebft h\u1ee3p, truy c\u1eadp, truy xu\u1ea5t, thu h\u1ed3i, m\u00e3 h\u00f3a, gi\u1ea3i m\u00e3, sao ch\u00e9p, chia s\u1ebb, truy\u1ec1n \u0111\u01b0a, cung c\u1ea5p, chuy\u1ec3n giao, x\u00f3a, h\u1ee7y D\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u00e1c c\u00f3 li\u00ean quan ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

\u0110i\u1ec1u 5. Th\u1eddi gian b\u1eaft \u0111\u1ea7u, th\u1eddi gian k\u1ebft th\u00fac x\u1eed l\u00fd d\u1eef li\u1ec7u <\/strong><\/p>\n

Th\u1eddi gian b\u1eaft \u0111\u1ea7u x\u1eed l\u00fd d\u1eef li\u1ec7u<\/p>\n

K\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m ph\u00e1t sinh c\u00e1c M\u1ee5c \u0110\u00edch quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 3 Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

Th\u1eddi gian k\u1ebft th\u00fac x\u1eed l\u00fd d\u1eef li\u1ec7u<\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ch\u1ea5m d\u1ee9t vi\u1ec7c x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n khi \u0111\u00e3 ho\u00e0n th\u00e0nh M\u1ee5c \u0110\u00edch quy \u0111\u1ecbnh t\u1ea1i Ch\u00ednh s\u00e1ch n\u00e0y, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c ho\u1eb7c Kh\u00e1ch h\u00e0ng r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd vi\u1ec7c x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c khi c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n y\u00eau c\u1ea7u b\u1eb1ng v\u0103n b\u1ea3n.<\/p>\n

\u0110i\u1ec1u 6. C<\/strong>hia s\u1ebb D\u1eef li\u1ec7u c\u00e1 nh\u00e2n <\/strong><\/p>\n

Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 13 Ch\u00ednh s\u00e1ch n\u00e0y, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o v\u00e0 ph\u1ea3i l\u1ea5y s\u1ef1 ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng khi chia s\u1ebb D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng cho c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c M\u1ee5c \u0110\u00edch quy \u0111\u1ecbnh t\u1ea1i Ch\u00ednh s\u00e1ch, c\u1ee5 th\u1ec3:<\/p>\n

VNPT, C\u00f4ng ty con c\u1ee7a VNPT, c\u00f4ng ty li\u00ean k\u1ebft c\u1ee7a VNPT, c\u00f4ng ty li\u00ean k\u1ebft c\u1ee7a C\u00f4ng ty con c\u1ee7a VNPT;<\/p>\n

B\u00ean th\u1ee9 ba cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c trong c\u00e1c h\u1ee3p \u0111\u1ed3ng h\u1ee3p t\u00e1c kinh doanh (c\u00f3 ph\u00e2n chia l\u1ee3i nhu\u1eadn ho\u1eb7c kh\u00f4ng ph\u00e2n chia l\u1ee3i nhu\u1eadn): VNPT\/C\u00f4ng ty con c\u1ee7a VNPT s\u1eed d\u1ee5ng v\u00e0\/ho\u1eb7c h\u1ee3p t\u00e1c v\u1edbi c\u00e1c c\u00f4ng ty v\u00e0 c\u00e1 nh\u00e2n kh\u00e1c \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh nh\u01b0 ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3ng c\u00e1o, khuy\u1ebfn m\u1ea1i d\u00e0nh cho Kh\u00e1ch h\u00e0ng, nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, ph\u00e2n t\u00edch v\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, t\u01b0 v\u1ea5n chi\u1ebfn l\u01b0\u1ee3c, cung c\u1ea5p d\u1ecbch v\u1ee5 thu c\u01b0\u1edbc. C\u00e1c B\u00ean th\u1ee9 ba cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0\/ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c n\u00e0y c\u00f3 quy\u1ec1n truy c\u1eadp, thu th\u1eadp, s\u1eed d\u1ee5ng v\u00e0 x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng trong ph\u1ea1m vi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT cho ph\u00e9p \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a h\u1ecd v\u00e0 ph\u1ea3i tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u1edbi t\u01b0 c\u00e1ch l\u00e0 B\u00ean X\u1eed l\u00fd D\u1eef Li\u1ec7u;<\/p>\n

T\u00e1i c\u1ea5u tr\u00fac doanh nghi\u1ec7p: Trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n kinh doanh, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 b\u00e1n ho\u1eb7c mua c\u00e1c doanh nghi\u1ec7p ho\u1eb7c t\u00e1i c\u1ea5u tr\u00fac doanh nghi\u1ec7p ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 nhu c\u1ea7u s\u1ea3n xu\u1ea5t kinh doanh. Trong c\u00e1c giao d\u1ecbch nh\u01b0 v\u1eady, D\u1eef li\u1ec7u c\u00e1 nh\u00e2n s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n nh\u01b0\u1ee3ng v\u00e0 b\u00ean nh\u1eadn chuy\u1ec3n nh\u01b0\u1ee3ng v\u1eabn ph\u1ea3i tu\u00e2n theo c\u00e1c quy \u0111\u1ecbnh c\u1ee7a Ch\u00ednh s\u00e1ch n\u00e0y;<\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u01b0\u1ee3c ph\u00e9p ti\u1ebft l\u1ed9 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo y\u00eau c\u1ea7u c\u1ee7a ph\u00e1p lu\u1eadt, y\u00eau c\u1ea7u c\u1ee7a c\u01a1 quan qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n;<\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u01b0\u1ee3c ph\u00e9p ti\u1ebft l\u1ed9 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n cho c\u00e1c doanh nghi\u1ec7p vi\u1ec5n th\u00f4ng kh\u00e1c \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho vi\u1ec7c t\u00ednh gi\u00e1 c\u01b0\u1edbc, l\u1eadp ho\u00e1 \u0111\u01a1n v\u00e0 ng\u0103n ch\u1eb7n h\u00e0nh vi tr\u1ed1n tr\u00e1nh th\u1ef1c hi\u1ec7n ngh\u0129a v\u1ee5 theo h\u1ee3p \u0111\u1ed3ng c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110i\u1ec1u 7. Quy\u1ec1n c\u1ee7a Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Quy\u1ec1n \u0111\u01b0\u1ee3c bi\u1ebft v\u00e0 Quy\u1ec1n \u0111\u1ed3ng \u00fd<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n \u0111\u01b0\u1ee3c bi\u1ebft v\u1ec1 ho\u1ea1t \u0111\u1ed9ng x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c. Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 13 Ch\u00ednh s\u00e1ch n\u00e0y, Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n \u0111\u1ed3ng \u00fd ho\u1eb7c kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a Ch\u00ednh s\u00e1ch n\u00e0y theo c\u00e1ch th\u1ee9c \u0111\u00e3 \u0111\u01b0\u1ee3c VNPT\/C\u00f4ng ty con c\u1ee7a VNPT h\u01b0\u1edbng d\u1eabn tr\u00ean c\u00e1c k\u00eanh, ph\u01b0\u01a1ng ti\u1ec7n nh\u01b0 tin nh\u1eafn SMS, cu\u1ed9c g\u1ecdi, d\u1ea5u t\u00edch tr\u00ean website\/\u1ee9ng d\u1ee5ng ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ch\u1ec9 th\u1ef1c hi\u1ec7n x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n khi \u0111\u00e3 c\u00f3 ch\u1ea5p thu\u1eadn c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

Quy\u1ec1n truy c\u1eadp v\u00e0 y\u00eau c\u1ea7u cung c\u1ea5p D\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o c\u00e1c \u1ee9ng d\u1ee5ng\/website c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT v\u00e0\/ho\u1eb7c li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u1ec3 xem, ch\u1ec9nh s\u1eeda, tr\u00edch xu\u1ea5t c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c.<\/p>\n

Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1ef1 truy c\u1eadp \u0111\u1ec3 xem, ch\u1ec9nh s\u1eeda, tr\u00edch xu\u1ea5t ho\u1eb7c g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c truy c\u1eadp \u0111\u1ec3 xem, ch\u1ec9nh s\u1eeda ho\u1eb7c tr\u00edch xu\u1ea5t c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n, Kh\u00e1ch h\u00e0ng vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n

Quy\u1ec1n ch\u1ec9nh s\u1eeda<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n ch\u1ec9nh s\u1eeda c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh v\u1edbi \u0111i\u1ec1u ki\u1ec7n vi\u1ec7c ch\u1ec9nh s\u1eeda n\u00e0y kh\u00f4ng vi ph\u1ea1m c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1ef1 ch\u1ec9nh s\u1eeda ho\u1eb7c g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c ch\u1ec9nh s\u1eeda c\u00e1c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n

Quy\u1ec1n ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf, r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd d\u1eef li\u1ec7u<\/p>\n

a) Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n ph\u1ea3n \u0111\u1ed1i, y\u00eau c\u1ea7u h\u1ea1n ch\u1ebf x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, vi\u1ec7c ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf ho\u1eb7c r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1eabn t\u1edbi vi\u1ec7c VNPT\/C\u00f4ng ty con c\u1ee7a VNPT kh\u00f4ng th\u1ec3 cung c\u1ea5p S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i b\u1ed3i th\u01b0\u1eddng cho Kh\u00e1ch h\u00e0ng do c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 th\u1ef1c hi\u1ec7n h\u1ee3p \u0111\u1ed3ng \u0111\u00e3 thay \u0111\u1ed5i (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT). Do \u0111\u00f3, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT khuy\u1ebfn ngh\u1ecb Kh\u00e1ch h\u00e0ng c\u00e2n nh\u1eafc k\u0129 l\u01b0\u1ee1ng tr\u01b0\u1edbc khi ph\u1ea3n \u0111\u1ed1i, h\u1ea1n ch\u1ebf ho\u1eb7c r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

b) Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng mu\u1ed1n h\u1ea1n ch\u1ebf nh\u1eadn n\u1ed9i dung ti\u1ebfp th\u1ecb qu\u1ea3ng c\u00e1o, khuy\u1ebfn m\u1ea1i t\u1eeb VNPT\/C\u00f4ng ty con c\u1ee7a VNPT v\u00e0 mu\u1ed1n r\u00fat l\u1ea1i s\u1ef1 ch\u1ea5p thu\u1eadn tr\u01b0\u1edbc \u0111\u00f3 (n\u1ebfu c\u00f3) v\u00e0\/ho\u1eb7c ph\u1ea3n \u0111\u1ed1i vi\u1ec7c ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh cho m\u1ee5c \u0111\u00edch quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 5, \u0110i\u1ec1u 3 Ch\u00ednh s\u00e1ch n\u00e0y, Kh\u00e1ch h\u00e0ng vui l\u00f2ng th\u1ef1c hi\u1ec7n theo h\u01b0\u1edbng d\u1eabn c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT t\u1ea1i th\u1eddi \u0111i\u1ec3m VNPT\/C\u00f4ng ty con c\u1ee7a VNPT thu th\u1eadp D\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT theo c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c cung c\u1ea5p t\u1ea1i Ch\u00ednh s\u00e1ch n\u00e0y. N\u1ebfu Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n nh\u1eadn th\u00f4ng b\u00e1o t\u1eeb \u1ee9ng d\u1ee5ng c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT, vui l\u00f2ng \u0111i\u1ec1u ch\u1ec9nh c\u00e0i \u0111\u1eb7t th\u00f4ng b\u00e1o trong \u1ee9ng d\u1ee5ng ho\u1eb7c thi\u1ebft b\u1ecb c\u1ee7a m\u00ecnh.<\/p>\n

Quy\u1ec1n x\u00f3a D\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u VNPT\/C\u00f4ng ty con c\u1ee7a VNPT th\u1ef1c hi\u1ec7n x\u00f3a D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng v\u1edbi \u0111i\u1ec1u ki\u1ec7n l\u00e0 y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. Tuy nhi\u00ean, y\u00eau c\u1ea7u x\u00f3a D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1eabn t\u1edbi vi\u1ec7c VNPT\/C\u00f4ng ty con c\u1ee7a VNPT kh\u00f4ng th\u1ec3 cung c\u1ea5p S\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 cho Kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i b\u1ed3i th\u01b0\u1eddng cho Kh\u00e1ch h\u00e0ng do c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 th\u1ef1c hi\u1ec7n h\u1ee3p \u0111\u1ed3ng \u0111\u00e3 thay \u0111\u1ed5i (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT). Do \u0111\u00f3, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT khuy\u1ebfn ngh\u1ecb Kh\u00e1ch h\u00e0ng c\u00e2n nh\u1eafc k\u0129 l\u01b0\u1ee1ng tr\u01b0\u1edbc khi y\u00eau c\u1ea7u VNPT\/C\u00f4ng ty con c\u1ee7a VNPT th\u1ef1c hi\u1ec7n x\u00f3a D\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n

Quy\u1ec1n khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o, kh\u1edfi ki\u1ec7n<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o ho\u1eb7c kh\u1edfi ki\u1ec7n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt<\/p>\n

Quy\u1ec1n y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt khi x\u1ea3y ra vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p c\u00e1c b\u00ean c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c ho\u1eb7c lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c.<\/p>\n

Quy\u1ec1n t\u1ef1 b\u1ea3o v\u1ec7<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n t\u1ef1 b\u1ea3o v\u1ec7 theo quy \u0111\u1ecbnh c\u1ee7a B\u1ed9 lu\u1eadt D\u00e2n s\u1ef1, lu\u1eadt kh\u00e1c c\u00f3 li\u00ean quan v\u00e0 Ngh\u1ecb \u0111\u1ecbnh 13\/2023\/N\u0110-CP v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n (v\u00e0 c\u00e1c b\u1ea3n s\u1eeda \u0111\u1ed5i k\u00e8m theo), ho\u1eb7c y\u00eau c\u1ea7u c\u01a1 quan, t\u1ed5 ch\u1ee9c c\u00f3 th\u1ea9m quy\u1ec1n th\u1ef1c hi\u1ec7n c\u00e1c ph\u01b0\u01a1ng th\u1ee9c b\u1ea3o v\u1ec7 quy\u1ec1n d\u00e2n s\u1ef1 theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 11 B\u1ed9 lu\u1eadt D\u00e2n s\u1ef1.<\/p>\n

\u0110i\u1ec1u 8. Ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh nh\u01b0 sau:<\/p>\n

Ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7, qu\u1ea3n l\u00fd v\u00e0 s\u1eed d\u1ee5ng an to\u00e0n t\u00e0i kho\u1ea3n, thi\u1ebft b\u1ecb c\u00f4ng ngh\u1ec7 c\u00e1 nh\u00e2n (bao g\u1ed3m c\u00e1c thi\u1ebft b\u1ecb nh\u01b0 \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh, m\u00e1y t\u00ednh, m\u00e1y t\u00ednh b\u1ea3ng, laptop) b\u1eb1ng c\u00e1ch \u0111\u0103ng xu\u1ea5t t\u00e0i kho\u1ea3n sau khi s\u1eed d\u1ee5ng, \u0111\u1eb7t m\u1ed9t m\u1eadt kh\u1ea9u m\u1ea1nh[1]<\/a> v\u00e0 gi\u1eef b\u00ed m\u1eadt th\u00f4ng tin \u0111\u0103ng nh\u1eadp c\u0169ng nh\u01b0 m\u1eadt kh\u1ea9u c\u1ee7a m\u00ecnh. C\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 v\u00e0 qu\u1ea3n l\u00fd s\u1eed d\u1ee5ng an to\u00e0n t\u00e0i kho\u1ea3n, thi\u1ebft b\u1ecb di \u0111\u1ed9ng n\u00f3i tr\u00ean gi\u00fap ng\u0103n ch\u1eb7n vi\u1ec7c truy c\u1eadp tr\u00e1i ph\u00e9p v\u00e0o t\u00e0i kho\u1ea3n c\u1ee7a Kh\u00e1ch h\u00e0ng. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u0111\u01b0\u1ee3c lo\u1ea1i tr\u1eeb tr\u00e1ch nhi\u1ec7m v\u1edbi c\u00e1c thi\u1ec7t h\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng trong tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng b\u1ecb l\u1ed9\/m\u1ea5t, b\u1ecb \u0111\u00e1nh c\u1eafp m\u1eadt kh\u1ea9u, d\u1eabn t\u1edbi vi\u1ec7c b\u1ecb truy c\u1eadp tr\u00e1i ph\u00e9p v\u00e0o t\u00e0i kho\u1ea3n, ho\u1eb7c b\u1ea5t k\u1ef3 ho\u1ea1t \u0111\u1ed9ng n\u00e0o tr\u00ean t\u00e0i kho\u1ea3n c\u1ee7a Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng b\u1ecb m\u1ea5t, th\u1ea5t l\u1ea1c d\u1eabn \u0111\u1ebfn ng\u01b0\u1eddi kh\u00f4ng c\u00f3 th\u1ea9m quy\u1ec1n t\u1ef1 \u00fd s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, ho\u1eb7c h\u1ec7 th\u1ed1ng c\u1ee7a VNPT b\u1ecb x\u00e2m ph\u1ea1m b\u1ea5t h\u1ee3p ph\u00e1p b\u1edfi b\u00ean th\u1ee9 ba m\u1eb7c d\u00f9 VNPT \u0111\u00e3 th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u1ec3 b\u1ea3o v\u1ec7 h\u1ec7 th\u1ed1ng (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p do l\u1ed7i c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT);<\/p>\n

Khi \u0111\u00e3 ch\u1ea5p thu\u1eadn to\u00e0n b\u1ed9 \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee7a c\u1ee7a Ch\u00ednh s\u00e1ch n\u00e0y, Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p D\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c theo y\u00eau c\u1ea7u c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o cho VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ngay khi ph\u00e1t hi\u1ec7n h\u00e0nh vi vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng cung c\u1ea5p D\u1eef li\u1ec7u c\u00e1 nh\u00e2n n\u1eb1m ngo\u00e0i y\u00eau c\u1ea7u c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT v\u1edbi \u0111i\u1ec1u ki\u1ec7n Kh\u00e1ch h\u00e0ng ph\u1ea3i tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh t\u1ea1i kho\u1ea3n 2.5, \u0110i\u1ec1u 2 Ch\u00ednh s\u00e1ch n\u00e0y;<\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m t\u00f4n tr\u1ecdng D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a ch\u1ee7 th\u1ec3 kh\u00e1c v\u00e0 th\u1ef1c hi\u1ec7n quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n, tham gia ph\u00f2ng, ch\u1ed1ng c\u00e1c h\u00e0nh vi vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n

\u0110i\u1ec1u 9. L\u01b0u tr\u1eef D\u1eef li\u1ec7u c\u00e1 nh\u00e2n <\/strong><\/p>\n

D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng do VNPT\/C\u00f4ng ty con c\u1ee7a VNPT l\u01b0u tr\u1eef s\u1ebd \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

\u0110\u1ecba \u0111i\u1ec3m l\u01b0u tr\u1eef D\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/p>\n

Trong ph\u1ea1m vi ph\u00e1p lu\u1eadt cho ph\u00e9p, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 l\u01b0u tr\u1eef D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam v\u00e0 \u1edf n\u01b0\u1edbc ngo\u00e0i, k\u1ec3 c\u1ea3 tr\u00ean gi\u1ea3i ph\u00e1p l\u01b0u tr\u1eef \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT \u00e1p d\u1ee5ng c\u00e1c ti\u00eau chu\u1ea9n v\u1ec1 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh. Vi\u1ec7c chuy\u1ec3n d\u1eef li\u1ec7u c\u00e1 nh\u00e2n ra n\u01b0\u1edbc ngo\u00e0i ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 25 Ngh\u1ecb \u0111\u1ecbnh 13\/2023\/N\u0110-CP v\u00e0 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

Th\u1eddi gian l\u01b0u tr\u1eef D\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT ch\u1ec9 th\u1ef1c hi\u1ec7n l\u01b0u tr\u1eef D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c M\u1ee5c \u0110\u00edch quy \u0111\u1ecbnh t\u1ea1i Ch\u00ednh s\u00e1ch n\u00e0y. Tuy nhi\u00ean, tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh c\u00f3 quy \u0111\u1ecbnh kh\u00e1c v\u1ec1 th\u1eddi h\u1ea1n l\u01b0u tr\u1eef D\u1eef li\u1ec7u c\u00e1 nh\u00e2n, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 ngh\u0129a v\u1ee5 tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

\u0110i\u1ec1u 10. Ngh\u0129a v\u1ee5 c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT<\/strong><\/p>\n

D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c cam k\u1ebft b\u1ea3o m\u1eadt theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt, Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT.<\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT n\u1ed7 l\u1ef1c \u0111\u1ea3m b\u1ea3o D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 kh\u1ecfi c\u00e1c h\u00e0nh vi vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0 ph\u00f2ng, ch\u1ed1ng s\u1ef1 m\u1ea5t m\u00e1t, ph\u00e1 h\u1ee7y ho\u1eb7c thi\u1ec7t h\u1ea1i do s\u1ef1 c\u1ed1, s\u1eed d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p k\u1ef9 thu\u1eadt. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT duy tr\u00ec cam k\u1ebft b\u1ea3o m\u1eadt D\u1eef li\u1ec7u c\u00e1 nh\u00e2n b\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng nh\u1eefng bi\u1ec7n ph\u00e1p v\u1eadt l\u00fd, \u0111i\u1ec7n t\u1eed v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec3 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n, bao g\u1ed3m:<\/p>\n

a) C\u00e1c m\u00e1y ch\u1ee7 trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed ch\u00ednh th\u1ee9c c\u1ee7a VNPT v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng th\u00f4ng tin ch\u1ee9a d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a VNPT \u0111\u1ec1u \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 b\u1edfi c\u00e1c bi\u1ec7n ph\u00e1p, c\u00f4ng ngh\u1ec7 b\u1ea3o m\u1eadt nh\u01b0 t\u01b0\u1eddng l\u1eeda, m\u00e3 h\u00f3a, ch\u1ed1ng x\u00e2m nh\u1eadp tr\u00e1i ph\u00e9p; ban h\u00e0nh c\u00e1c bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t v\u1ec1 con ng\u01b0\u1eddi, x\u00e2y d\u1ef1ng quy tr\u00ecnh ki\u1ec3m tra, \u0111\u00e1nh gi\u00e1, r\u00e0 so\u00e1t \u0111\u1ec3 ph\u00f2ng tr\u00e1nh c\u00e1c h\u00e0nh vi vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n

b) VNPT s\u1ebd th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u00fang v\u1edbi M\u1ee5c \u0110\u00edch \u0111\u00e3 th\u00f4ng b\u00e1o. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT s\u1ebd lu\u00f4n tu\u00e2n th\u1ee7 nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a ph\u00e1p lu\u1eadt li\u00ean quan \u0111\u1ebfn vi\u1ec7c l\u01b0u tr\u1eef D\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n

Th\u1ef1c hi\u1ec7n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng v\u1edbi \u0111i\u1ec1u ki\u1ec7n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

C\u00e1c ngh\u0129a v\u1ee5 kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 c\u1ee7a Ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n

\u0110i\u1ec1u 11. H\u1eadu qu\u1ea3, thi\u1ec7t h\u1ea1i kh\u00f4ng mong mu\u1ed1n c\u00f3 kh\u1ea3 n\u0103ng x\u1ea3y ra<\/strong><\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT s\u1eed d\u1ee5ng nhi\u1ec1u bi\u1ec7n ph\u00e1p, c\u00f4ng ngh\u1ec7 b\u1ea3o m\u1eadt th\u00f4ng tin kh\u00e1c nhau nh\u1eb1m b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1ecb s\u1eed d\u1ee5ng ho\u1eb7c chia s\u1ebb ngo\u00e0i \u00fd mu\u1ed1n. VNPT\/C\u00f4ng ty con c\u1ee7a VNPT cam k\u1ebft s\u1ebd b\u1ea3o m\u1eadt m\u1ed9t c\u00e1ch t\u1ed1i \u0111a D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng. M\u1ed9t s\u1ed1 h\u1eadu qu\u1ea3, thi\u1ec7t h\u1ea1i kh\u00f4ng mong mu\u1ed1n c\u00f3 th\u1ec3 x\u1ea3y ra bao g\u1ed3m:<\/p>\n

a) L\u1ed7i ph\u1ea7n c\u1ee9ng, ph\u1ea7n m\u1ec1m trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n g\u00e2y \u1ea3nh h\u01b0\u1edfng kh\u00f4ng mong mu\u1ed1n (l\u1ed7i, h\u1ecfng, m\u1ea5t) D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng;<\/p>\n

b) L\u1ed7 h\u1ed5ng b\u1ea3o m\u1eadt n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT, h\u1ec7 th\u1ed1ng b\u1ecb hacker t\u1ea5n c\u00f4ng g\u00e2y l\u1ed9 l\u1ecdt D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng;<\/p>\n

c) Kh\u00e1ch h\u00e0ng t\u1ef1 l\u00e0m l\u1ed9 l\u1ecdt D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng do: b\u1ea5t c\u1ea9n ho\u1eb7c b\u1ecb l\u1eeba \u0111\u1ea3o; truy c\u1eadp c\u00e1c website\/t\u1ea3i c\u00e1c \u1ee9ng d\u1ee5ng c\u00f3 ch\u1ee9a ph\u1ea7n m\u1ec1m \u0111\u1ed9c h\u1ea1i; t\u1ef1 \u00fd chia s\u1ebb th\u00f4ng tin v\u1edbi ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT khuy\u1ebfn c\u00e1o Kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n nghi\u00eam ng\u1eb7t c\u00e1c tr\u00e1ch nhi\u1ec7m b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 8 Ch\u00ednh s\u00e1ch n\u00e0y v\u00e0 theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p x\u1ea3y ra l\u1ed7i ph\u1ea7n c\u1ee9ng, ph\u1ea7n m\u1ec1m trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec3m a Kho\u1ea3n 1 \u0110i\u1ec1u n\u00e0y, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i cho Kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh t\u1ea1i H\u1ee3p \u0111\u1ed3ng, \u0110i\u1ec1u kho\u1ea3n chung v\u00e0 ph\u00e1p lu\u1eadt.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p m\u00e1y ch\u1ee7 l\u01b0u tr\u1eef d\u1eef li\u1ec7u b\u1ecb hacker t\u1ea5n c\u00f4ng d\u1eabn \u0111\u1ebfn m\u1ea5t m\u00e1t D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng ho\u1eb7c Kh\u00e1ch h\u00e0ng t\u1ef1 l\u00e0m l\u1ed9t l\u1ecdt D\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec3m b v\u00e0 c Kho\u1ea3n 1 \u0110i\u1ec1u n\u00e0y, VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 tr\u00e1ch nhi\u1ec7m sau (i) th\u00f4ng b\u00e1o v\u1ee5 vi\u1ec7c cho c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 \u0111i\u1ec1u tra x\u1eed l\u00fd k\u1ecbp th\u1eddi v\u00e0 th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c bi\u1ebft; (ii) Ph\u1ed1i h\u1ee3p v\u1edbi c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft b\u1ea3o \u0111\u1ea3m quy\u1ec1n l\u1ee3i h\u1ee3p ph\u00e1p cho kh\u00e1ch h\u00e0ng; (iii) B\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i cho kh\u00e1ch h\u00e0ng trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 l\u1ed7i c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT d\u1eabn t\u1edbi vi\u1ec7c hacker t\u1ea5n c\u00f4ng ho\u1eb7c l\u1ed9 l\u1ecdt D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110i\u1ec1u 12. Qu\u1ea3ng c\u00e1o tr\u00ean internet v\u00e0 b\u00ean th\u1ee9 ba<\/strong><\/p>\n

C\u00e1c website\/\u1ee9ng d\u1ee5ng c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 bao g\u1ed3m qu\u1ea3ng c\u00e1o c\u1ee7a b\u00ean th\u1ee9 ba v\u00e0 li\u00ean k\u1ebft t\u1edbi c\u00e1c website\/\u1ee9ng d\u1ee5ng kh\u00e1c. C\u00e1c \u0111\u1ed1i t\u00e1c qu\u1ea3ng c\u00e1o b\u00ean th\u1ee9 ba c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin v\u1ec1 Kh\u00e1ch h\u00e0ng khi Kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi n\u1ed9i dung, qu\u1ea3ng c\u00e1o ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd. M\u1ecdi quy\u1ec1n truy c\u1eadp v\u00e0 s\u1eed d\u1ee5ng c\u00e1c li\u00ean k\u1ebft ho\u1eb7c trang website c\u1ee7a b\u00ean th\u1ee9 ba kh\u00f4ng b\u1ecb \u0111i\u1ec1u ch\u1ec9nh b\u1edfi Ch\u00ednh s\u00e1ch n\u00e0y, m\u00e0 thay v\u00e0o \u0111\u00f3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh b\u1edfi Ch\u00ednh s\u00e1ch quy\u1ec1n ri\u00eang t\u01b0 c\u1ee7a c\u00e1c b\u00ean th\u1ee9 ba \u0111\u00f3.<\/p>\n

\u0110i\u1ec1u 13. X\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n kh\u00f4ng c\u1ea7n s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u<\/strong><\/p>\n

VNPT\/C\u00f4ng ty con c\u1ee7a VNPT c\u00f3 th\u1ec3 ti\u1ebfn h\u00e0nh x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p, c\u1ea7n x\u1eed l\u00fd ngay D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u00f3 li\u00ean quan \u0111\u1ec3 b\u1ea3o v\u1ec7 t\u00ednh m\u1ea1ng, s\u1ee9c kh\u1ecfe c\u1ee7a ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u ho\u1eb7c ng\u01b0\u1eddi kh\u00e1c;<\/p>\n

Vi\u1ec7c c\u00f4ng khai D\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo quy \u0111\u1ecbnh c\u1ee7a lu\u1eadt;<\/p>\n

Vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n trong tr\u01b0\u1eddng h\u1ee3p t\u00ecnh tr\u1ea1ng kh\u1ea9n c\u1ea5p v\u1ec1 qu\u1ed1c ph\u00f2ng, an ninh qu\u1ed1c gia, tr\u1eadt t\u1ef1 an to\u00e0n x\u00e3 h\u1ed9i, th\u1ea3m h\u1ecda l\u1edbn, d\u1ecbch b\u1ec7nh nguy hi\u1ec3m; khi c\u00f3 nguy c\u01a1 \u0111e d\u1ecda an ninh, qu\u1ed1c ph\u00f2ng nh\u01b0ng ch\u01b0a \u0111\u1ebfn m\u1ee9c ban b\u1ed1 t\u00ecnh tr\u1ea1ng kh\u1ea9n c\u1ea5p; ph\u00f2ng, ch\u1ed1ng b\u1ea1o lo\u1ea1n, kh\u1ee7ng b\u1ed1, ph\u00f2ng, ch\u1ed1ng t\u1ed9i ph\u1ea1m v\u00e0 vi ph\u1ea1m ph\u00e1p lu\u1eadt theo quy \u0111\u1ecbnh c\u1ee7a lu\u1eadt;<\/p>\n

\u0110\u1ec3 th\u1ef1c hi\u1ec7n ngh\u0129a v\u1ee5 theo h\u1ee3p \u0111\u1ed3ng c\u1ee7a ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT theo quy \u0111\u1ecbnh c\u1ee7a lu\u1eadt;<\/p>\n

Ph\u1ee5c v\u1ee5 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc \u0111\u00e3 \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh theo lu\u1eadt chuy\u00ean ng\u00e0nh.<\/p>\n

\u0110i\u1ec1u 14. Th\u00f4ng tin li\u00ean l\u1ea1c<\/strong><\/p>\n

Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o v\u1ec1 Ch\u00ednh s\u00e1ch n\u00e0y ho\u1eb7c mu\u1ed1n th\u1ef1c hi\u1ec7n c\u00e1c quy\u1ec1n c\u1ee7a Kh\u00e1ch h\u00e0ng li\u00ean quan t\u1edbi D\u1eef li\u1ec7u c\u00e1 nh\u00e2n, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi VNPT\/C\u00f4ng ty con c\u1ee7a VNPT theo c\u00e1c ph\u01b0\u01a1ng th\u1ee9c v\u00e0 th\u00f4ng tin d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

Li\u00ean h\u1ec7 t\u1edbi t\u1ed5ng \u0111\u00e0i theo th\u00f4ng tin t\u1ea1i c\u00e1c website\/\u1ee9ng d\u1ee5ng ch\u00ednh th\u1ee9c c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/p>\n

G\u1eedi c\u00f4ng v\u0103n t\u1edbi c\u00e1c \u0111\u1ecba ch\u1ec9 sau \u0111\u00e2y:<\/p>\n

a) T\u1ed5ng C\u00f4ng ty D\u1ecbch v\u1ee5 Vi\u1ec5n th\u00f4ng (VNPT VinaPhone): t\u1ea1i To\u00e0 nh\u00e0 VinaPhone, \u0111\u01b0\u1eddng Xu\u00e2n T\u1ea3o, Ph\u01b0\u1eddng Xu\u00e2n La, Qu\u1eadn T\u00e2y H\u1ed3, H\u00e0 N\u1ed9i.<\/p>\n

b) T\u1ed5ng C\u00f4ng ty Truy\u1ec1n th\u00f4ng (VNPT Media): t\u1ea1i T\u00f2a nh\u00e0 VNPT, 57 Hu\u1ef3nh Th\u00fac Kh\u00e1ng, Ph\u01b0\u1eddng L\u00e1ng H\u1ea1, Qu\u1eadn \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i.<\/p>\n

c) C\u00f4ng ty C\u00f4ng ngh\u1ec7 th\u00f4ng tin VNPT (VNPT IT): t\u1ea1i T\u00f2a nh\u00e0 VNPT, 57 Hu\u1ef3nh Th\u00fac Kh\u00e1ng, Ph\u01b0\u1eddng L\u00e1ng H\u1ea1, Qu\u1eadn \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i.<\/p>\n

Li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp t\u1ea1i c\u00e1c \u0111i\u1ec3m giao d\u1ecbch c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT tr\u00ean ph\u1ea1m vi to\u00e0n qu\u1ed1c.<\/p>\n

C\u00e1c c\u00e1ch th\u1ee9c li\u00ean h\u1ec7 kh\u00e1c nh\u01b0 Livechat (ph\u1ea7n m\u1ec1m tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn), li\u00ean h\u1ec7 qua fanpage (trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed) ch\u00ednh th\u1ee9c c\u1ee7a VNPT\/C\u00f4ng ty con c\u1ee7a VNPT, email ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c cung c\u1ea5p cho Kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ecdi th\u1eddi \u0111i\u1ec3m.\/<\/p>\n

[1]<\/a> M\u1eadt kh\u1ea9u m\u1ea1nh ph\u1ea3i \u0111\u1ea3m b\u1ea3o c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n

S\u1eed d\u1ee5ng t\u1ed1i thi\u1ec3u 8 k\u00fd t\u1ef1, v\u00e0 t\u1ed1i \u0111a 15 k\u00fd t\u1ef1.<\/p>\n

Bao g\u1ed3m s\u1ed1, ch\u1eef th\u01b0\u1eddng, ch\u1eef in hoa v\u00e0 k\u00fd t\u1ef1 \u0111\u1eb7c bi\u1ec7t.<\/p>\n

Duy nh\u1ea5t, kh\u00f4ng d\u00f9ng chung cho c\u00e1c t\u00e0i kho\u1ea3n kh\u00e1c.<\/p>\n

Kh\u00f4ng \u0111\u01b0\u1ee3c mang \u00fd ngh\u0129a \u0111i k\u00e8m(s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, ng\u00e0y sinh, t\u00ean \u0111\u1ecba danh…).<\/p>\n

Kh\u00f4ng s\u1eed d\u1ee5ng t\u00ean ri\u00eang.<\/p>\n

Kh\u00f4ng s\u1eed d\u1ee5ng c\u00e1c con s\u1ed1 n\u1ed5i ti\u1ebfng, v\u00ed d\u1ee5: 113, 115, 12345678…<\/p>\n

Kh\u00f4ng s\u1eed d\u1ee5ng c\u00e1c th\u00f4ng tin trong m\u1eadt kh\u1ea9u cho c\u00e2u h\u1ecfi b\u00ed m\u1eadt (c\u00e2u h\u1ecfi b\u00ed m\u1eadt l\u00e0 ph\u01b0\u01a1ng ph\u00e1p gi\u00fap ng\u01b0\u1eddi d\u00f9ng \u0111\u1eb7t l\u1ea1i m\u1eadt kh\u1ea9u khi qu\u00ean).<\/p>\n

\n","protected":false},"excerpt":{"rendered":"

CH\u00cdNH S\u00c1CH B\u1ea2O V\u1ec6 D\u1eee LI\u1ec6U C\u00c1 NH\u00c2N \u0110\u1ed0I V\u1edaI KH\u00c1CH H\u00c0NG C\u1ee6A VNPT V\u00c0 C\u00d4NG TY CON C\u1ee6A VNPT Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u1ed1i v\u1edbi Kh\u00e1ch h\u00e0ng c\u1ee7a T\u1eadp \u0111o\u00e0n B\u01b0u ch\u00ednh Vi\u1ec5n th\u00f4ng Vi\u1ec7t Nam, c\u00e1c C\u00f4ng ty con c\u1ee7a T\u1eadp \u0111o\u00e0n B\u01b0u ch\u00ednh Vi\u1ec5n th\u00f4ng Vi\u1ec7t Nam (sau […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6975","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/pages\/6975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/comments?post=6975"}],"version-history":[{"count":13,"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/pages\/6975\/revisions"}],"predecessor-version":[{"id":7863,"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/pages\/6975\/revisions\/7863"}],"wp:attachment":[{"href":"https:\/\/onesme.vn\/blog\/wp-json\/wp\/v2\/media?parent=6975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}